Service analysis (new page)

We have redesigned the service overview page.

This documentation describes the new design.
If you want to revert to the classic service page, on the service overview page select More (…) > Return to classic page and then refer to the documentation for the classic service page.

All services detected by Dynatrace in your environment are displayed on the Services page. You can analyze each service and drill down to code-level information.

Services list

How to get there:

Go to Services.
Select a service name in the list to go to that service's overview page.

Service overview with Unified Analysis new design

Each Service page lists the most important information for that service. All relevant service metrics are shown on a single page, which is divided into several logical sections. Other panes of the service overview page show service performance and serve as entry points to deeper analysis.

Notifications bar

The service notifications bar gives you a quick overview of the service state. Select a notification item to display more information.

Properties and tags

Select Properties and tags on the notifications bar to display the Properties and tags panel, which displays metadata about the selected service:

Tags lists tags currently applied to the service.
Select Add Tag to add a tag to the service metadata.
Properties lists various service properties, such as application name, service type, technologies, and management zones.

Problems

On the notifications bar, Problems indicates active and closed problems related to the selected service.
Select Problems on the notifications bar to display the Problems panel, which lists the problems.
- Select a problem to display details.
- Select Go to problems to go to the Problems page filtered by the selected service.

SLOs

On the notifications bar, SLOs indicates the current number of SLOs related to the selected service.
Select SLOs on the notifications bar to display the Service-level objectives panel, which lists SLOs that are directly or indirectly connected to the service.

Directly connected SLOs

An SLO is directly connected to a service when the entity selector of an SLO meets the following criteria:
- The entity type is set to "SERVICE".
- The entity ID is set to the service ID.
To see only SLOs that are directly connected to the service, make sure that Show only directly connected SLOs is turned on.

Indirectly connected SLOs

An SLO isn't directly connected to a service when, in the entity selector of an SLO, no entity ID is provided.

Example: When generic values, such as type("SERVICE"),tag("slo") are provided, the query results in all SLOs for all services, including the current service.
To see SLOs that are not directly connected to the service, turn off Show only directly connected SLOs.

Options

Expand Details to view a chart of the respective SLO metrics.
In Actions, select
- View in Data Explorer to see SLO metrics in Data Explorer.
- Pin to Dashboard to pin the SLO to your dashboard.
- SLO definition to edit the SLO in Service-level objective definitions.
- Clone to clone the SLO.
- Create alert to create an alert for the SLO.

No SLOs

If no SLOs are found, you can

Select a different timeframe in the upper-right corner.
Select Add SLO to create an SLO in the SLO wizard.

Owners

Select Owners on the notifications bar to display the Ownership panel, which lists owners of the selected service.

Select to learn more about a current ownership.
To add an ownership, select Add a new Ownership tag.

Performance

Service overview

You can configure the Service overview card to focus on various metrics of the service performance.

In the Service overview, you can
- See the service in Smartscape by selecting Smartscape view .
- Analyze Response time hotspots, Details of failures, and method hotspots.
- Compare service request performance indicators, such us response time, failures, CPU, and load, based on different timeframes.
For each metric, you can select More (…) and
- Analyze the metric in Data Explorer.
- Create a metric event.
- Pin the metric to a classic dashboard. For details, see Pin tiles to your dashboard.

Endpoints

Unified service

The Endpoints card offers an overview of the monitored service endpoints.

To analyze an endpoint metrics, in the Details column select .
To analyze an endpoint distributed traces, in the Actions column select More (…) > View distributed traces.

Data availability depends on endpoint metrics, which consume DDUs. To get started on endpoint monitoring, see Manage endpoint monitoring.

Service mesh metrics

Unified service

If a service mesh is detected in your application, service mesh metrics are displayed for the related service. ISTIO logs and metrics are enriched with service mesh ID, putting data into context. Note that service mesh metrics are created from ingested service mesh traces.

Key requests

The Key requests card offers an overview of the key requests found for the service in the selected timeframe. You can quickly access analysis for other requests related to the services such as:

Topology

In the Topology card, you can learn

Which services are calling and which are called by the service.
Select Related services to understand the service relation. Expand Details to view a chart of the respective service metrics. You can quickly access further analysis options such as View backtrace and Service flow.
On which processes and hosts the service is running on.
Expand Details to view a chart of the respective process metrics. Select the name of the process to analyze it deeper.
Which HTTP monitors and (mobile) applications are calling the service.
Select the name of a calling entity to analyze it deeper.

Topology - Service overview

Distributed traces

The Distributed traces card provides an overview of the most recent traces, depending on the selected timeframe. Select Full search to directly access the distributed traces overview for the service.

Events

Contains a list of events that affect the service in the current timeframe.

Contains a list of logs related to the service in the current timeframe.

To analyze all the logs for the related service, select Go to logs .
To analyze a specific log, expand Details. If a trace or a user session is found for the log line, you can directly access it from this view.