Define custom services

If your application services aren't built on standard technologies, they may not be recognized out-of-the box. You can monitor these technologies, but you'll need to define them as custom services with specific service entry points. Another use case for custom services are microservices that are used by a larger application that aren't exposed via communication technologies.

Dynatrace allows you to define any method, class, or interface as the entry point of a service to be monitored.

A custom service is a service that has a manually defined method, class, or interface as its entry point.

You can define custom services for Java, .NET, and PHP. Each custom service may contain multiple entry points.

Entry points for your custom service can be methods of a specific class or implementations of an interface. Each non-recursive call to such a method represents a single request to your custom service.

Dissociated transactions

If transactions aren't connected, creating a custom service will not help to stitch them. A custom service will create a new entry point.

Method delegation

OneAgent understands the concept of method delegation and only records the first call in a delegation chain. For example, if you have several methods that are calling each other, you can safely mark all these methods as entry points—instances where one method directly calls the other are recorded as single requests.

Delegation suppression

OneAgent suppresses method delegation per service. That is, any calls between two methods of one service are not recorded. If you need to capture such calls you must create a separate custom service for it.

Java and .NET services

For Java and .NET you can use search to select the entry point and methods or you can specify them manually. To create a new custom Java or .NET service:

Go to Settings > Service detection > Custom service detection.
Do one of the following:
- Java Select the Java services tab and select Define Java services.
- .NET Select the .NET services tab and select Define .NET services.
Give your service a meaningful name.
Select Find entry point.
Find and select the process group that contains your entry point.
Select the process that contains your entry point and select Continue.
Find the class you want to instrument. Type in the name or part of the name to search for it.
Select the required class and select Continue.
Define how you want to instrument the class. You have two options:
- Use the selected class for instrumenting methods of the selected class only.
- Use an implemented interface or superclass for instrumenting methods in any interface or super class in the class hierarchy. In such cases, select Load inheritance to load all available superclasses and interfaces, then select the one you need.
Select the methods you want to instrument and then select Finish.
The Define custom service page displays the newly added entry point and methods.
If needed, add more entry points.
If needed, restrict the new custom service to certain process groups. See the Restrict a custom service to specific process groups section below.
Review the entry point and methods to be instrumented.
In the lower-right corner of the page, select Save.

Go to Settings > Service detection > Custom service detection.
Do one of the following:
- Java Select the Java services tab and select Define Java services.
- .NET Select the .NET services tab and select Define .NET services.
Give your service a meaningful name.
Select Define entry point manually.
In the Fully qualified class field, type the name of the class that contains the methods you want to instrument.
Specify the methods to be instrumented in one of two ways:
- Type the full method name manually.
- Look for methods in the class, and select them:
  1. Select Search for methods.
  2. Select the process group that contains your entry point.
  3. Select methods you want to instrument and then select Finish.
If needed, add more methods.
If needed, add more entry points.
Review the entry point and methods to be instrumented.
If needed, restrict the new custom service to certain process groups. See the Restrict a custom service to process groups section below.
In the lower-right corner of the page, select Save.

Unsupported scenario

Note that some scenarios do not work in Dynatrace, like the Queue/Worker scenario. Anything that is put into a java.util.Queue and is handled by another worker thread, cannot be seen in the Pure Path. See Oracle java.util Interface Queue.

PHP services

For PHP you can use search to select the entry point and methods or you can specify them manually. To create a new custom PHP service:

Go to Settings > Service detection > Custom service detection.
Select the PHP services tab and select Define PHP service.
Give your service a meaningful name.
Select Find entry point.
Find and select the process group that contains your entry point.
Select the process that contains your entry point and then select Continue.
Find the class you want to instrument. Type in the name or part of the name to search for it.
Select the required class and then select Continue.
Select the methods you want to instrument and then select Finish.
The Define custom service page displays the newly added entry point and methods.
If needed, add more entry points.
If needed, restrict the new custom service to certain process groups. See the Restrict a custom service to specific process groups section below.
Review the entry point and methods to be instrumented.
In the lower-right corner of the page, select Save.

Go to Settings > Service detection > Custom service detection.
Select the PHP services tab and then select Define PHP service.
Give your service a meaningful name.
Select Define entry point manually.
In the File name field, type the full path to the PHP file that contains the methods you want to instrument.
In the Fully qualified class name field, type the name of the class that contains the methods you want to instrument.
In the Methods field, type the name of the method you want to instrument.
If needed, select Add method manually and specify more methods for instrumentation.
If needed, restrict the new custom service to specific process groups. See the Restrict a custom service to specific process groups section below.
Once all methods have been added, select Save in the upper-right corner of the page.

Go services

To create a new custom Go service via UI or API, see Custom Go services.

Priority of custom services

If you have several custom services defined, the evaluation goes from top to bottom, applying the first matching rule. If for some reason you have the same class and method defined in several custom services, make sure to prioritize the services accordingly.

x-dynatrace header

For HTTP requests, Dynatrace uses an additional HTTP header called x-dynatrace for transaction stitching. This header is set by OneAgent between web servers to link them with each other. PurePath® technology for distributed tracing relies heavily on such headers, which is why it’s important to ensure that network components, such as firewalls and routers, are never configured to remove these headers. Incorrect configuration of network components can potentially lead to broken pure paths. Also, some of the network components completely disable such requests (and deliver HTTP 403 error) as the additional header may be considered as unsafe. In such cases, it is necessary to configure these components to accept the x-dynatrace header.

Edit a custom service

You can edit any custom service at any time. For changes to take effect, you need to restart the affected processes, unless the real-time updates are activated for Java and PHP. For .NET, you must restart the process.

To edit a custom service, select the service's Edit button in the list of services.

You can activate/deactivate existing entry points, add/delete entry points, add/delete methods in entry points.

You can also restrict the custom service to certain process groups. See the Restrict a custom service to specific process groups section below.

Real-time updates

Updates to Java and PHP custom services can be applied in near real time, without process restarts. To activate this feature, go to Settings > Server-side service detection > Deep monitoring > Real-time updates to Java and PHP services and enable the dedicated switches.

With this feature, you add monitoring capabilities for services and request attributes during existing application Garbage Collection halts, instead of only during process startup. This can increase Garbage Collection halts and slowdowns. We recommend limited usage in timing-sensitive environments as Dynatrace doesn't control Garbage Collection halts provided and implemented by virtual machines.

Restrict a custom service to specific process groups

You can restrict usage of any custom service to certain process groups. Custom services rules will apply in specified process groups only and will be ignored in other process groups. You can restrict a custom service during creation or edit it later.

To restrict a custom service:

On the Define custom service or Edit service page, expand Optionally restrict custom service rules by process groups.
Select Add process group.
Select the process group where you want to apply the custom service.
Select Add.
In the lower-right corner of the Define custom service or Edit service page, select Save.