Network zones enforce the connectivity order for OneAgents and ActiveGates. This page describes connectivity priority for OneAgents. For information about ActiveGates, see ActiveGate connectivity in network zones.
A network zone instructs OneAgent to communicate with ActiveGates from the same network zone. If that isn't possible, OneAgent tries to connect to another ActiveGate. To organize these fallback connections, all ActiveGates are sorted into priority groups:
In every group, ActiveGates are further prioritized depending on the type:
OneAgents are load-balanced to use an ActiveGate with the lowest possible index. That is, if several ActiveGates with the low index are available, OneAgents will try to switch between the available ActiveGates on a regular basis.
If the preferable ActiveGate is not available, OneAgent tries the next higher index, until a connection is established. In that case, OneAgent will regularly check in the background for availability of ActiveGates with a lower index.
Multi-environment ActiveGate can have only one zone that is valid across all connected environments.
For example, suppose the following three ActiveGates are available:
The ActiveGate with index 1.1 is used. If it becomes unavailable, the next choice is the ActiveGate with index 1.2. If OneAgent fails to connect to this one, the ActiveGate with index 2.1 is used.
When determining fallback connections for OneAgents, the following modes are considered (with reference to the priority groups described earlier):
OneAgents with no network zone configured (that includes all OneAgents from the Default network zone) work as if the network zone doesn't exist.
Such OneAgents try to connect to any ActiveGate in a random order and choose the first responding Environment ActiveGate. For load balancing, after a few minutes they try to switch to the next responding Environment ActiveGate.
Dynatrace Managed If no Environment ActiveGate can be reached, OneAgents connect to the first responding Cluster ActiveGate. For load balancing, after a few minutes they try to switch to the next responding Cluster ActiveGate. In that case, OneAgent traffic goes to the Dynatrace Managed cluster uncompressed.