Send Claude Platform traces to Dynatrace

• Latest Dynatrace
• How-to guide
• 5-min read
• Published Oct 16, 2026

The Claude Platform can export OpenTelemetry (OTel) traces for Messages API requests, tool uses, and Claude Managed Agents sessions. The spans follow the GenAI semantic conventions, which AI Observability natively understands.

You can collect traces from two sources, and combine them:

Who is this for?

This guide is for:

What will you learn?

By following this guide, you'll learn:

Before you begin

Prerequisites

To get started, you need to have:

Prior knowledge

It's helpful to have some basic knowledge of:

Send API traces to Dynatrace

1. Add Dynatrace as a destination

1. In the Claude Console, go to Settings > OpenTelemetry and select Add destination.

2. For Provider, select Custom.

3. For OTLP endpoint URL, enter https://<your-environment-id>.live.dynatrace.com/api/v2/otlp. Don't append /v1/traces; the Claude API adds it.

4. Under Request headers, add the Authorization header with the value Bearer <your-platform-token>.

5. Choose a Content mode:

   • Metadata only (default): identifiers, timing, status, and token counts.
   • Full content: also includes prompts and responses, which populate the Prompts view in AI Observability.

6. Select the Workspaces to export, then save the destination.

The Claude Console Edit destination dialog with the Dynatrace OTLP endpoint URL, an Authorization request header, and Full content mode selected

With Full content, the default Maximum content size in MB of 0.75 MB per span works with Dynatrace. Dynatrace accepts OTLP trace requests of up to 8 MB. For details, see OTLP trace ingest limits. If you raise the limit under Advanced settings, keep it well below 8 MB, because a single request can contain several spans.

2. Test the destination

In the destination's More actions menu, select Test. The Claude API sends a single anthropic.test span to Dynatrace and reports whether delivery succeeded. After real traffic flows, the Delivery column shows Healthy.

The Claude Console OpenTelemetry destinations list with a notification that Dynatrace received the test span

Send SDK traces to Dynatrace

The Claude SDK emits spans through the tracer provider registered in your application. Configure an OTLP exporter that points to Dynatrace, then pass the provider to the client. The following example uses Python; the SDKs for TypeScript, Java, Go, C#, PHP, and Ruby support the same options.

pip install anthropic opentelemetry-sdk opentelemetry-exporter-otlp-proto-http

export OTEL_EXPORTER_OTLP_TRACES_ENDPOINT="https://<your-environment-id>.live.dynatrace.com/api/v2/otlp/v1/traces"
export OTEL_EXPORTER_OTLP_TRACES_HEADERS="Authorization=Bearer <your-platform-token>"
export OTEL_SERVICE_NAME="my-claude-app"

from anthropic import Anthropic
from opentelemetry import trace
from opentelemetry.exporter.otlp.proto.http.trace_exporter import OTLPSpanExporter
from opentelemetry.sdk.trace import TracerProvider
from opentelemetry.sdk.trace.export import BatchSpanProcessor

provider = TracerProvider()
provider.add_span_processor(BatchSpanProcessor(OTLPSpanExporter()))
trace.set_tracer_provider(provider)

client = Anthropic(
    open_telemetry={
        "tracer_provider": provider,
        "traces": {"content_mode": "content"},  # omit for metadata only
    }
)

message = client.messages.create(
    model="claude-sonnet-5-5",
    max_tokens=256,
    messages=[{"role": "user", "content": "Write a haiku about observability."}],
)
print(message.content[0].text)

provider.shutdown()

Observe in Dynatrace

The Agents topology view shows how your applications, the claude-platform service, the anthropic model provider, and the Claude models connect.

The AI Observability Agents topology view showing two AI apps calling the anthropic model provider and the claude-sonnet-5-5 model

API spans arrive with service.name set to claude-platform. You can also query them in Distributed Tracing or with DQL:

fetch spans
| filter service.name == "claude-platform"
| fields start_time, span.name, gen_ai.request.model, gen_ai.usage.input_tokens, gen_ai.usage.output_tokens, duration

A Dynatrace notebook listing anthropic.test spans from the claude-platform service with gen_ai.provider.name set to anthropic

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