An administrator or a user belonging to a group with View and manage users and groups permission can perform the user management activities listed here.
Invite new users to Dynatrace
To invite one or more new users to your Dynatrace account
Go to Account Management. If you have more than one account, select the account you want to manage.
This opens https://myaccount.dynatrace.com/, which you can bookmark for easy access to Account Management.
Go to Identity & access management > People.
Select Invite user.
In the User email step of Invite people
Enter the user's email address.
optional Turn on Emergency contact to designate that user as an emergency contact.
optional To add another user now, select Add Another.
When you add multiple users at once, all of them receive the same user permissions.
In the Add to groups step of Invite people
optional To give the new users the same permissions as an existing user, enter the existing user's email address in Copy permissions from existing user and select Copy.
You can use this option as a starting point and then adjust the permissions of the new users below.
Under Select groups, select or clear Status checkboxes to specify the groups to which you want to add the new users, and then select Next.
In the Confirm permissions step of Invite people, review the permissions you have selected for the new users.
If the permissions are correct, select Invite to send invitations to the new users.
A new user is not active until they accept the email invitation sent to them.
If you need to adjust the permissions for the new users, select Previous to go back.
Copy another user's permissions by specifying their email address
Modify the selection of group assignments
Select Save to save your changes.
Export list of users
To export a list of existing users to a comma-separated values (CSV) file
Go to Account Management. If you have more than one account, select the account you want to manage.
Select Identity & access management > People.
optional Use the User, Status, Permission, and Group filters above the table to focus on specific users, such as everyone in a certain group.
Select Export users.
For all users matching your filter settings, information such as name, UUID, status, and email address is exported to a local CSV file.
Assign users to groups
As described above, you can assign users to groups when you invite them, and you can edit an existing user's groups. If you would like to automate user group assignment, use the Dynatrace Account Management API.
If you can't remember any of your account sign-in details, see Recover user account.
If you're a non-federated user
You can reset a forgotten password using the My Account page of the Account Management portal or by going directly to the SSO page.
You can change a known password using the My profile page of the Account Management portal.
Password requirements
Dynatrace enforces the following user password policies:
Password length: from 12 to 120 characters.
The password has to be a mix of uppercase and lowercase letters, numbers and special characters.
At least one of each:
Number (0-9)
Uppercase letter (A-Z)
Lowercase letter (a-z)
Special character (!$%/^§£ß~|µ€+*#.:,;-_@?=()[]{})
The following special characters ^><&'" are not allowed
Password expiration is not enforced.
Reset forgotten password
Use this procedure if you forgot your password and need to reset it.
If you're a non-federated user, you can reset a forgotten password using the My Account page of the Account Management portal or by going directly to the SSO page.
On the subsequent page, make sure your email address is correct and then select Send reset link.
Check your email inbox for an email with password reset instructions. If it doesn't arrive soon, check your junk mail folder to see if it has been filtered out of your inbox.
Follow the instructions in the email to reset the password.
Sign out and back in.
If you have difficulty signing back in with your new password, you may need to close and re-open your web browser, clear your web browser's cache, or try another browser.
Note:
A single user is limited to one password reset request every five minutes.
The password reset token provided via email expires three hours after being generated.
Change known password
Use this procedure if you know your password and you want to change it.
If you're a non-federated user, you can change a known password using the My profile page of the Account Management portal.
Go to https://myaccount.dynatrace.com/profile and, if you’re not already signed in, sign in with the username and current password for the account you want to update.
Scroll down to Change password.
Enter your current password and then enter the new password and confirm it (make sure you follow the password requirements provided).
Select Save.
Sign out and back in.
If you have difficulty signing back in with your new password, you may need to close and re-open your web browser, clear your web browser's cache, or try another browser.
Recover user account
If you can't remember any of your account sign-in details, please contact your organization's Dynatrace account administrator or reach out to Dynatrace support.
Emergency contacts
Be sure to specify your Dynatrace emergency contacts. These email addresses will receive emergency notifications concerning your Dynatrace deployment.
To select emergency contacts in Dynatrace SaaS
Go to Account Management. If you have more than one account, select the account you want to manage.
Select Identity & access management > People.
The Emergency contact column shows whether a user is already an emergency contact.
Sort by the Emergency contact column to see all current emergency contacts.
Find a user that you want to set as an emergency contact.
Select Edit user in the Actions column.
Turn on Emergency contact to designate the selected user as an emergency contact.
Select Save.
Repeat this procedure from step 3 for each additional emergency contact that you want to select.
You can also select Emergency contact when you invite a new user to Dynatrace.