An administrator or a user belonging to a group with View and manage users and groups permission can perform the user management activities listed here.
If you can't remember any of your account sign-in details, see Recover user account.
If you're a non-federated user
You can reset a forgotten password using the My Account page of the Account Management portal or by going directly to the SSO page.
You can change a known password using the My profile page of the Account Management portal.
Password requirements
Dynatrace enforces the following user password policies:
Password length: from 12 to 120 characters.
The password has to be a mix of uppercase and lowercase letters, numbers and special characters.
At least one of each:
Number (0-9)
Uppercase letter (A-Z)
Lowercase letter (a-z)
Special character (!$%/^§£ß~|µ€+*#.:,;-_@?=()[]{})
The following special characters ^><&'" are not allowed
Password expiration is not enforced.
Reset forgotten password
Use this procedure if you forgot your password and need to reset it.
If you're a non-federated user, you can reset a forgotten password using the My Account page of the Account Management portal or by going directly to the SSO page.
On the subsequent page, make sure your email address is correct and then select Send reset link.
Check your email inbox for an email with password reset instructions. If it doesn't arrive soon, check your junk mail folder to see if it has been filtered out of your inbox.
Follow the instructions in the email to reset the password.
Sign out and back in.
If you have difficulty signing back in with your new password, you may need to close and re-open your web browser, clear your web browser's cache, or try another browser.
Note:
A single user is limited to one password reset request every five minutes.
The password reset token provided via email expires three hours after being generated.
Change known password
Use this procedure if you know your password and you want to change it.
If you're a non-federated user, you can change a known password using the My profile page of the Account Management portal.
Go to https://myaccount.dynatrace.com/profile and, if you’re not already signed in, sign in with the username and current password for the account you want to update.
Scroll down to Change password.
Enter your current password and then enter the new password and confirm it (make sure you follow the password requirements provided).
Select Save.
Sign out and back in.
If you have difficulty signing back in with your new password, you may need to close and re-open your web browser, clear your web browser's cache, or try another browser.
Recover user account
If you can't remember any of your account sign-in details, please contact your organization's Dynatrace account administrator or reach out to Dynatrace support.
Emergency contacts
Be sure to specify your Dynatrace emergency contacts. These email addresses will receive emergency notifications concerning your Dynatrace deployment.
To specify emergency contacts in Dynatrace Managed
In the Cluster Management Console, go to Settings > Emails > Email notifications.
On the Email notifications page, under Emergency notifications recipients, enter one or more email addresses separated by commas.
These addresses will receive emergency notifications from Dynatrace product experts in the event of catastrophic cluster states or critical security vulnerabilities that must be addressed.