At Dynatrace, we take our responsibility to safeguard your data seriously. Understand how Davis CoPilot uses your data and understand your responsibility to keep your data secure.
Although we mask Personally Identifiable Information (PII), we still recommend exercising caution when including personal or confidential information in your prompts.
Your prompts are sent to LLMs hosted by enterprise vendors such as Microsoft Azure AI and AWS Bedrock, which power Davis CoPilot. Enterprise vendors don't store the data you submit or the responses you receive. The prompts you submit and the responses you receive are used only to serve your experience. Enterprise vendors also don't use the prompts to fine-tune or improve any models or services, or to train models across customers or environments.
Each data request is sent to the LLM individually, over an SSL-encrypted service, processed by respective enterprise vendors, and sent back to Dynatrace. If your environment is located in EMEA, your prompts are processed in an EU region. If your environment is located in NORAM, LATAM, or APAC, your prompts are processed in a US region.
Dynatrace may store the prompts submitted to Davis CoPilot and the responses provided by the LLMs to understand the use cases, contextualize the feedback on the responses, and identify additional user expectations.
Learn more about the Davis CoPilot architecture and data flow.
Dynatrace version 1.305+
Starting with Dynatrace version 1.305, PII masking is in place for user prompts. This ensures that sensitive information included in your prompts won't be forwarded to LLMs hosted by enterprise vendors.
Currently masked fields include:
In our logs and calls to LLM models, we replace values from the identified patterns above with fake patterns. This means that you'll be able see IBANs in logs, for example, but they'll be made up of random numbers, replacing the original values included in your prompts.