Dynatrace Assist
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Dynatrace Assist allows you to chat with Dynatrace Intelligence and ask questions about the data in your environment, as well as general questions to help you with onboarding to Dynatrace and understanding our core concepts.
Permissions
The following table describes the required permissions.
To use Dynatrace Assist in the generative AI mode, you only need the following permissions:
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You require the remaining permissions in the table only if you want to use the full extent of agentic Dynatrace Assist capabilities. For more information, see Dynatrace Assist agentic permissions.
For more information, see Getting started with Dynatrace Intelligence agentic and generative AI.
Get started
Use Dynatrace Assist conversational interface
After enabling Dynatrace Intelligence generative AI on your environment and setting the user permissions, you should see a new icon below the Search in the dock.
- In Dynatrace, select Dynatrace Assist.
- A new window opens with the chat interface.
- Type your question. See examples for inspiration.
- Select Run
and wait for the response to be generated.
- You can ask follow-up questions.
- Every response contains a list of sources that were retrieved to generate the answer. You can consult these sources for further information.
- Conversations are saved automatically. These can be renamed or deleted from the overview list of conversations.
- You can cancel the response generation, refine your prompt, and then re-send the question.
- You can use the chat interface on top of any application.
Answers are generated based on Dynatrace-related resources. If the model is unable to respond to your question, you'll see an error message:
- I'm sorry, but I can't respond to this request. Please try rephrasing it or adding additional context.
Use Dynatrace Assist agentic capabilities
With agentic AI enabled, you can ask Dynatrace Assist to analyze and provide insights on the data and security of your environment. For examples, see Ask about the data in your environment.
For more information about getting started with agentic Dynatrace Assist, see Enable agentic AI for Dynatrace Assist.
Give feedback
You can provide feedback using the built-in feedback mechanism.
Select 
if Dynatrace Assist has generated a response that has met your expectations and interpreted your prompt correctly.
Select 
if Dynatrace Assist has generated a response that has failed to meet your expectations or has incorrectly interpreted your prompt. Please provide additional context for us to understand how we can improve this functionality to meet your needs and expectations.
Your feedback isn't used to automatically train any models. It's reviewed only by the product team to monitor the response quality and improve the core product offering.
Sources consulted to generate responses
Dynatrace Assist enriches its answers based on the official Dynatrace sources, such as:
Concepts
Go through the following process to learn using Dynatrace Assist
- Reference
- Learn how to trigger predefined prompts in various Dynatrace applications.
- Reference
- Learn what kind of prompts work well in Dynatrace Assist.
Use cases
You can use agentic Dynatrace Assist to:
- Ask general questions about the Dynatrace product.
- Make use of the MCP tools and capabilities.
- Perform tasks without the need to open the app or drill-down to another app.
- Combine tools in one request to perform multiple tasks.
- Combine tools to perform tasks and get answers to general questions at the same time.