Jira Service Management Connector

• Latest Dynatrace
• Overview
• 1-min read
• Published Jun 18, 2026

The Jira Service Management Connector integrates Workflows with Jira Service Management (JSM) to automate the creation, enrichment, acknowledgment, and closing of alerts. The Jira Service Management Connector action runs as a workflow action. You can combine it with other workflow actions, apply conditional logic, and pass dynamic data from previous workflow tasks.

A major use case for this integration is problem detection, and alerting and notification. When Dynatrace identifies a problem, a workflow can automatically create a new Jira Service Management alert. When the problem is closed in Dynatrace, the same workflow can close the Jira Service Management alert. Workflows provides a ready-made workflow template called Send problem as alert to Jira Service Management for the problem notification use case.

Setup

Set up and configure Jira Service Management Connector.

Get started

Follow the get started guide to connect JSM to your Dynatrace environment.

Action reference

Browse the reference list for the workflow action's input, output, and examples.

Problem notification workflow template

Get started with the ready-made Send problem as alert to Jira Service Management workflow template.