Set up Jira Service Management Connector
- Latest Dynatrace
- How-to guide
- 2-min read
- Published Jun 18, 2026
Set up 
Jira Service Management Connector to start sending alerts from a workflow.
Prerequisites
- Access to a Jira Service Management team with permission to manage integrations.
app-engine:apps:installpermission in Dynatrace.
Set up the Jira Service Management Connector
1. Add a new host pattern in External requests
External requests allow you to control outbound network connections from your Dynatrace environment to external services. You need to add a host pattern to allow Workflows to reach the JSM Alerts API.
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Go to Settings > General > External requests.
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Select New host pattern.
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Enter the following domain name for the JSM Alerts API:
*.atlassian.net -
Select Add.
If your organization uses a self-managed JSM instance, add the instance's domain instead.
2. JSM: Create a Dynatrace integration
Dynatrace uses an integration in JSM to receive incoming alerts. This integration provides a unique URL and API key that you use in Dynatrace.
For more information, see Integrate with Dynatrace in the Atlassian documentation.
3. Create a connection in Dynatrace
- In Dynatrace, go to Settings and select Connections.
- Search for Jira Service Management.
- Select + Connection. The Create new connection dialog opens.
- Enter a Connection name. Provide a unique, identifiable name for this connection, for example,
My JSM Team. - Enter the URL that you copied from the JSM integration.
- Enter the API Key that you copied from the JSM integration.
- Select Create.
Additional notes
To add connection settings, you need the following permissions:
ALLOW settings:objects:read, settings:objects:write, settings:schemas:read WHERE settings:schemaId = "app:dynatrace.jsm:connection"
For more details, see Permissions and access.