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Configure SMTP server connection

  • How-to guide
  • 3-min read

To configure how your Managed Cluster delivers email to users and administrators, follow these steps.

Step 1

Open SMTP server settings

Step 2

Choose delivery method

Step 3

Configure connection security

Step 4

Enter server details

Step 5

Test and save

Step 1 Open SMTP server settings

  1. In the Cluster Management Console, go to Settings > Emails > SMTP server.
  2. Dynatrace Managed displays the Configure SMTP server page.

Step 2 Choose delivery method

Select how you want email to be delivered.

  • SMTP server with Mission Control fallback (default setting)
    Select this to have an SMTP server deliver email but to use Mission Control (MC) as a fallback delivery method.
    • As long as your SMTP server is available, your SMTP configuration controls the mail server, connection security, and sender settings.
    • If your SMTP server becomes unavailable and MC email fallback is available for your cluster, MC attempts to deliver the email.
  • SMTP server
    Select this to have an SMTP server deliver email (with no fallback delivery method).
    • Your SMTP configuration controls the mail server, connection security, and sender settings.
    • If your SMTP server becomes unavailable, your email won't be sent.
  • Mission Control
    Select this to have MC send all email.
    • All SMTP server configuration steps described below are unavailable because there is no SMTP server configuration for you to do. Dynatrace Managed sends email through MC.

Step 3 Configure connection security

Set Connection security to the security protocol you want to use for your SMTP server. The default is No encryption on port 25.

  • If you change Connection security, the Port setting automatically changes to match the standard port number for that protocol (see the default port numbers below).
  • If you manually change the Port number, Dynatrace Managed remembers your preference and changing the Connection security protocol won't automatically change the Port number.
  • No encryption: Not secure. Default port: 25.
    Send email unencrypted. Use this option only if the SMTP server supports no other option.
  • SSL/TLS required: Secure. Default port: 465.
    • If an SSL/TLS connection can be established, send encrypted email using SSL/TLS.
    • If an SSL/TLS connection can't be established, don't send email.
  • STARTTLS optional: Not secure. Default port: 587.
    • If a STARTTLS connection can be established, send encrypted email using STARTTLS.
    • If a STARTTLS connection can't be established, send email without encryption.
  • STARTTLS required: Secure. Default port: 587.
    • If a STARTTLS connection can be established, send encrypted email using STARTTLS.
    • If a STARTTLS connection can't be established, don't send email.

Step 4 Enter server details

  1. Set Mail server to the address of the SMTP mail server.
  2. Set Port to the port number of the SMTP mail server. For details on connection security settings, see Configure connection security.
  3. Set Username and Password if the server requires authentication.
  4. Set Sender email address to the address that should be displayed as the sender's email address.
  5. Set Email test address to the address where you want to send test messages.

Step 5 Test and save

  1. Select Send test message to verify your SMTP configuration by sending a test message to Email test address.
    • After a moment, Dynatrace Managed displays a Sending succeeded status message when sending succeeds.
    • Check the inbox of the Email test address account to make sure it received a "Dynatrace Managed: Mail server setup" message with the expected sender email address.
  2. Select Save changes when the configuration is correct.

After you save the configuration, Dynatrace Managed uses the selected delivery method for email to users and administrators.