This page explains what to do when Real User Monitoring (RUM) isn't working in your environment.
Before performing any troubleshooting, try checking the health check page for your application.
For general troubleshooting, refer to Web applications: Issues with RUM JavaScript in the Dynatrace Community.
To troubleshoot issues related to user actions, refer to the following pages in the Dynatrace Community.
If you've encountered a metadata-related issue, check Web applications: Sessions are not correctly tagged or metadata is missing in the Dynatrace Community.