AWS Chatbot monitoring

How-to guide
1-min read
Published Sep 08, 2020

Dynatrace ingests metrics for multiple preselected namespaces, including AWS Chatbot. You can view metrics for each service instance, split metrics into multiple dimensions, and create custom charts that you can pin to your dashboards.

Prerequisites

To enable monitoring for this service, you need

ActiveGate version 1.197+

For Dynatrace Managed deployments, you can use any kind of ActiveGate.

For role-based access in a Managed deployment, you need an Environment ActiveGate installed on an Amazon EC2 host.

Dynatrace version 1.201+
An updated AWS monitoring policy to include the additional AWS services.

To update the AWS IAM policy, use the JSON below, containing the monitoring policy (permissions) for all supporting services.

JSON predefined policy for all supporting services

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Sid": "VisualEditor0",
      "Effect": "Allow",
      "Action": [
        "acm-pca:ListCertificateAuthorities",
        "apigateway:GET",
        "apprunner:ListServices",
        "appstream:DescribeFleets",
        "appsync:ListGraphqlApis",
        "athena:ListWorkGroups",
        "autoscaling:DescribeAutoScalingGroups",
        "cloudformation:ListStackResources",
        "cloudfront:ListDistributions",
        "cloudhsm:DescribeClusters",
        "cloudsearch:DescribeDomains",
        "cloudwatch:GetMetricData",
        "cloudwatch:GetMetricStatistics",
        "cloudwatch:ListMetrics",
        "codebuild:ListProjects",
        "datasync:ListTasks",
        "dax:DescribeClusters",
        "directconnect:DescribeConnections",
        "dms:DescribeReplicationInstances",
        "dynamodb:ListTables",
        "dynamodb:ListTagsOfResource",
        "ec2:DescribeAvailabilityZones",
        "ec2:DescribeInstances",
        "ec2:DescribeNatGateways",
        "ec2:DescribeSpotFleetRequests",
        "ec2:DescribeTransitGateways",
        "ec2:DescribeVolumes",
        "ec2:DescribeVpnConnections",
        "ecs:ListClusters",
        "eks:ListClusters",
        "elasticache:DescribeCacheClusters",
        "elasticbeanstalk:DescribeEnvironmentResources",
        "elasticbeanstalk:DescribeEnvironments",
        "elasticfilesystem:DescribeFileSystems",
        "elasticloadbalancing:DescribeInstanceHealth",
        "elasticloadbalancing:DescribeListeners",
        "elasticloadbalancing:DescribeLoadBalancers",
        "elasticloadbalancing:DescribeRules",
        "elasticloadbalancing:DescribeTags",
        "elasticloadbalancing:DescribeTargetHealth",
        "elasticmapreduce:ListClusters",
        "elastictranscoder:ListPipelines",
        "es:ListDomainNames",
        "events:ListEventBuses",
        "firehose:ListDeliveryStreams",
        "fsx:DescribeFileSystems",
        "gamelift:ListFleets",
        "glue:GetJobs",
        "inspector:ListAssessmentTemplates",
        "kafka:ListClusters",
        "kinesis:ListStreams",
        "kinesisanalytics:ListApplications",
        "kinesisvideo:ListStreams",
        "lambda:ListFunctions",
        "lambda:ListTags",
        "lex:GetBots",
        "logs:DescribeLogGroups",
        "mediaconnect:ListFlows",
        "mediaconvert:DescribeEndpoints",
        "mediapackage-vod:ListPackagingConfigurations",
        "mediapackage:ListChannels",
        "mediatailor:ListPlaybackConfigurations",
        "opsworks:DescribeStacks",
        "qldb:ListLedgers",
        "rds:DescribeDBClusters",
        "rds:DescribeDBInstances",
        "rds:DescribeEvents",
        "rds:ListTagsForResource",
        "redshift:DescribeClusters",
        "robomaker:ListSimulationJobs",
        "route53:ListHostedZones",
        "route53resolver:ListResolverEndpoints",
        "s3:ListAllMyBuckets",
        "sagemaker:ListEndpoints",
        "sns:ListTopics",
        "sqs:ListQueues",
        "storagegateway:ListGateways",
        "sts:GetCallerIdentity",
        "swf:ListDomains",
        "tag:GetResources",
        "tag:GetTagKeys",
        "transfer:ListServers",
        "workmail:ListOrganizations",
        "workspaces:DescribeWorkspaces"
      ],
      "Resource": "*"
    }
  ]
}

If you don't want to add permissions to all services, and just select permissions for certain services, consult the table below. The table contains a set of permissions that are required for All AWS cloud services and, for each supporting service, a list of optional permissions specific to that service.

Permissions required for AWS monitoring integration:

"cloudwatch:GetMetricData"
"cloudwatch:GetMetricStatistics"
"cloudwatch:ListMetrics"
"sts:GetCallerIdentity"
"tag:GetResources"
"tag:GetTagKeys"
"ec2:DescribeAvailabilityZones"

Complete list of permissions for cloud services

Name	Permissions
All monitored Amazon services Required	`cloudwatch:GetMetricData`,`cloudwatch:GetMetricStatistics`,`cloudwatch:ListMetrics`,`sts:GetCallerIdentity`,`tag:GetResources`,`tag:GetTagKeys`,`ec2:DescribeAvailabilityZones`
AWS Certificate Manager Private Certificate Authority	`acm-pca:ListCertificateAuthorities`
Amazon MQ
Amazon API Gateway	`apigateway:GET`
AWS App Runner	`apprunner:ListServices`
Amazon AppStream	`appstream:DescribeFleets`
AWS AppSync	`appsync:ListGraphqlApis`
Amazon Athena	`athena:ListWorkGroups`
Amazon Aurora	`rds:DescribeDBClusters`
Amazon EC2 Auto Scaling	`autoscaling:DescribeAutoScalingGroups`
Amazon EC2 Auto Scaling (built-in)	`autoscaling:DescribeAutoScalingGroups`
AWS Billing
Amazon Keyspaces
AWS Chatbot
Amazon CloudFront	`cloudfront:ListDistributions`
AWS CloudHSM	`cloudhsm:DescribeClusters`
Amazon CloudSearch	`cloudsearch:DescribeDomains`
AWS CodeBuild	`codebuild:ListProjects`
Amazon Cognito
Amazon Connect
Amazon Elastic Kubernetes Service (EKS)	`eks:ListClusters`
AWS DataSync	`datasync:ListTasks`
Amazon DynamoDB Accelerator (DAX)	`dax:DescribeClusters`
AWS Database Migration Service (AWS DMS)	`dms:DescribeReplicationInstances`
Amazon DocumentDB	`rds:DescribeDBClusters`
AWS Direct Connect	`directconnect:DescribeConnections`
Amazon DynamoDB	`dynamodb:ListTables`
Amazon DynamoDB (built-in)	`dynamodb:ListTables`,`dynamodb:ListTagsOfResource`
Amazon EBS	`ec2:DescribeVolumes`
Amazon EBS (built-in)	`ec2:DescribeVolumes`
Amazon EC2 API
Amazon EC2 (built-in)	`ec2:DescribeInstances`
Amazon EC2 Spot Fleet	`ec2:DescribeSpotFleetRequests`
Amazon Elastic Container Service (ECS)	`ecs:ListClusters`
Amazon ECS Container Insights	`ecs:ListClusters`
Amazon ElastiCache (EC)	`elasticache:DescribeCacheClusters`
AWS Elastic Beanstalk	`elasticbeanstalk:DescribeEnvironments`
Amazon Elastic File System (EFS)	`elasticfilesystem:DescribeFileSystems`
Amazon Elastic Inference
Amazon Elastic Map Reduce (EMR)	`elasticmapreduce:ListClusters`
Amazon Elasticsearch Service (ES)	`es:ListDomainNames`
Amazon Elastic Transcoder	`elastictranscoder:ListPipelines`
Amazon Elastic Load Balancer (ELB) (built-in)	`elasticloadbalancing:DescribeInstanceHealth`,`elasticloadbalancing:DescribeListeners`,`elasticloadbalancing:DescribeLoadBalancers`,`elasticloadbalancing:DescribeRules`,`elasticloadbalancing:DescribeTags`,`elasticloadbalancing:DescribeTargetHealth`
Amazon EventBridge	`events:ListEventBuses`
Amazon FSx	`fsx:DescribeFileSystems`
Amazon GameLift	`gamelift:ListFleets`
AWS Glue	`glue:GetJobs`
Amazon Inspector	`inspector:ListAssessmentTemplates`
AWS Internet of Things (IoT)
AWS IoT Analytics
Amazon Managed Streaming for Kafka	`kafka:ListClusters`
Amazon Kinesis Data Analytics	`kinesisanalytics:ListApplications`
Amazon Data Firehose	`firehose:ListDeliveryStreams`
Amazon Kinesis Data Streams	`kinesis:ListStreams`
Amazon Kinesis Video Streams	`kinesisvideo:ListStreams`
AWS Lambda	`lambda:ListFunctions`
AWS Lambda (built-in)	`lambda:ListFunctions`,`lambda:ListTags`
Amazon Lex	`lex:GetBots`
Amazon Application and Network Load Balancer (built-in)	`elasticloadbalancing:DescribeInstanceHealth`,`elasticloadbalancing:DescribeListeners`,`elasticloadbalancing:DescribeLoadBalancers`,`elasticloadbalancing:DescribeRules`,`elasticloadbalancing:DescribeTags`,`elasticloadbalancing:DescribeTargetHealth`
Amazon CloudWatch Logs	`logs:DescribeLogGroups`
AWS Elemental MediaConnect	`mediaconnect:ListFlows`
AWS Elemental MediaConvert	`mediaconvert:DescribeEndpoints`
AWS Elemental MediaPackage Live	`mediapackage:ListChannels`
AWS Elemental MediaPackage Video on Demand	`mediapackage-vod:ListPackagingConfigurations`
AWS Elemental MediaTailor	`mediatailor:ListPlaybackConfigurations`
Amazon VPC NAT Gateways	`ec2:DescribeNatGateways`
Amazon Neptune	`rds:DescribeDBClusters`
AWS OpsWorks	`opsworks:DescribeStacks`
Amazon Polly
Amazon QLDB	`qldb:ListLedgers`
Amazon RDS	`rds:DescribeDBInstances`
Amazon RDS (built-in)	`rds:DescribeDBInstances`,`rds:DescribeEvents`,`rds:ListTagsForResource`
Amazon Redshift	`redshift:DescribeClusters`
Amazon Rekognition
AWS RoboMaker	`robomaker:ListSimulationJobs`
Amazon Route 53	`route53:ListHostedZones`
Amazon Route 53 Resolver	`route53resolver:ListResolverEndpoints`
Amazon S3	`s3:ListAllMyBuckets`
Amazon S3 (built-in)	`s3:ListAllMyBuckets`
Amazon SageMaker Batch Transform Jobs
Amazon SageMaker Endpoint Instances	`sagemaker:ListEndpoints`
Amazon SageMaker Endpoints	`sagemaker:ListEndpoints`
Amazon SageMaker Ground Truth
Amazon SageMaker Processing Jobs
Amazon SageMaker Training Jobs
AWS Service Catalog
Amazon Simple Email Service (SES)
Amazon Simple Notification Service (SNS)	`sns:ListTopics`
Amazon Simple Queue Service (SQS)	`sqs:ListQueues`
AWS Systems Manager - Run Command
AWS Step Functions
AWS Storage Gateway	`storagegateway:ListGateways`
Amazon SWF	`swf:ListDomains`
Amazon Textract
AWS IoT Things Graph
AWS Transfer Family	`transfer:ListServers`
AWS Transit Gateway	`ec2:DescribeTransitGateways`
Amazon Translate
AWS Trusted Advisor
AWS API Usage
AWS Site-to-Site VPN	`ec2:DescribeVpnConnections`
AWS WAF Classic
AWS WAF
Amazon WorkMail	`workmail:ListOrganizations`
Amazon WorkSpaces	`workspaces:DescribeWorkspaces`

Example of JSON policy for one single service.

JSON policy for Amazon API Gateway

{
  "Version": "2012-10-17",
  "Statement": [
          {
                  "Sid": "VisualEditor0",
                  "Effect": "Allow",
                  "Action": [
                          "apigateway:GET",
                          "cloudwatch:GetMetricData",
                          "cloudwatch:GetMetricStatistics",
                          "cloudwatch:ListMetrics",
                          "sts:GetCallerIdentity",
                          "tag:GetResources",
                          "tag:GetTagKeys",
                          "ec2:DescribeAvailabilityZones"
                  ],
                  "Resource": "*"
          }
      ]
}

In this example, from the complete list of permissions you need to select

"apigateway:GET" for Amazon API Gateway
"cloudwatch:GetMetricData", "cloudwatch:GetMetricStatistics", "cloudwatch:ListMetrics", "sts:GetCallerIdentity", "tag:GetResources", "tag:GetTagKeys", and "ec2:DescribeAvailabilityZones" for All AWS cloud services.

Enable monitoring

To learn how to enable service monitoring, see Enable service monitoring.

View service metrics

You can view the service metrics in your Dynatrace environment either on the custom device overview page or on your Dashboards page.

View metrics on the custom device overview page

To access the custom device overview page

Go to Technologies & Processes.
Filter by service name and select the relevant custom device group.
Once you select the custom device group, you're on the custom device group overview page.
The custom device group overview page lists all instances (custom devices) belonging to the group. Select an instance to view the custom device overview page.

View metrics on your dashboard

After you add the service to monitoring, a preset dashboard containing all recommended metrics is automatically listed on your Dashboards page. To look for specific dashboards, filter by Preset and then by Name.

AWS presets

For existing monitored services, you might need to resave your credentials for the preset dashboard to appear on the Dashboards page. To resave your credentials, go to Settings > Cloud and virtualization > AWS, select the desired AWS instance, and then select Save.

You can't make changes on a preset dashboard directly, but you can clone and edit it. To clone a dashboard, open the browse menu (…) and select Clone.

To remove a dashboard from the dashboards page, you can hide it. To hide a dashboard, open the browse menu (…) and select Hide.

Hiding a dashboard doesn't affect other users.

Clone hide AWS

To check the availability of preset dashboards for each AWS service, see the list below.

Preset dashboard availability list

AWS service	Preset dashboard
Amazon EC2 Auto Scaling (built-in)
AWS Lambda (built-in)
Amazon Application and Network Load Balancer (built-in)
Amazon DynamoDB (built-in)
Amazon EBS (built-in)
Amazon EC2 (built-in)
Amazon Elastic Load Balancer (ELB) (built-in)
Amazon RDS (built-in)
Amazon S3 (built-in)
AWS Certificate Manager Private Certificate Authority
All monitored Amazon services
Amazon API Gateway
AWS App Runner
Amazon AppStream
AWS AppSync
Amazon Athena
Amazon Aurora
Amazon EC2 Auto Scaling
AWS Billing
Amazon Keyspaces
AWS Chatbot
Amazon CloudFront
AWS CloudHSM
Amazon CloudSearch
AWS CodeBuild
Amazon Cognito
Amazon Connect
AWS DataSync
Amazon DynamoDB Accelerator (DAX)
AWS Database Migration Service (AWS DMS)
Amazon DocumentDB
AWS Direct Connect
Amazon DynamoDB
Amazon EBS
Amazon EC2 Spot Fleet
Amazon EC2 API
Amazon Elastic Container Service (ECS)
Amazon ECS Container Insights
Amazon Elastic File System (EFS)
Amazon Elastic Kubernetes Service (EKS)
Amazon ElastiCache (EC)
AWS Elastic Beanstalk
Amazon Elastic Inference
Amazon Elastic Transcoder
Amazon Elastic Map Reduce (EMR)
Amazon Elasticsearch Service (ES)
Amazon EventBridge
Amazon FSx
Amazon GameLift
AWS Glue
Amazon Inspector
AWS Internet of Things (IoT)
AWS IoT Things Graph
AWS IoT Analytics
Amazon Managed Streaming for Kafka
Amazon Kinesis Data Analytics
Amazon Data Firehose
Amazon Kinesis Data Streams
Amazon Kinesis Video Streams
AWS Lambda
Amazon Lex
Amazon CloudWatch Logs
AWS Elemental MediaTailor
AWS Elemental MediaConnect
AWS Elemental MediaConvert
AWS Elemental MediaPackage Live
AWS Elemental MediaPackage Video on Demand
Amazon MQ
Amazon VPC NAT Gateways
Amazon Neptune
AWS OpsWorks
Amazon Polly
Amazon QLDB
Amazon RDS
Amazon Redshift
Amazon Rekognition
AWS RoboMaker
Amazon Route 53
Amazon Route 53 Resolver
Amazon S3
Amazon SageMaker Batch Transform Jobs
Amazon SageMaker Endpoints
Amazon SageMaker Endpoint Instances
Amazon SageMaker Ground Truth
Amazon SageMaker Processing Jobs
Amazon SageMaker Training Jobs
AWS Service Catalog
Amazon Simple Email Service (SES)
Amazon Simple Notification Service (SNS)
Amazon Simple Queue Service (SQS)
AWS Systems Manager - Run Command
AWS Step Functions
AWS Storage Gateway
Amazon SWF
Amazon Textract
AWS Transfer Family
AWS Transit Gateway
Amazon Translate
AWS Trusted Advisor
AWS API Usage
AWS Site-to-Site VPN
AWS WAF Classic
AWS WAF
Amazon WorkMail
Amazon WorkSpaces

Chatbot

Available metrics

ConfigurationName is the main dimension.

Name	Description	Unit	Statistics	Dimensions
EventsProcessed	The number of event notifications received by AWS Chatbot	Count	Sum	ConfigurationName
EventsProcessed		Count	Sum	Region
EventsThrottled	The number of throttled notifications	Count	Sum	Region
MessageDeliveryFailure	The number of messages that failed to deliver to the chat client	Count	Sum	ConfigurationName
MessageDeliveryFailure		Count	Sum	Region
MessageDeliverySuccess	The number of messages successfully delivered to the chat client	Count	Sum	ConfigurationName
MessageDeliverySuccess		Count	Sum	Region
UnsupportedEvents	The number of unsupported events or messages attempted	Count	Sum	ConfigurationName
UnsupportedEvents		Count	Sum	Region

Limitations

The metrics for throttled events are region-wide and have no dimension for any specific configuration.

Dynatrace entities of this AWS service are not enriched with the ARN property.