If you are a Dynatrace customer, you can chat directly with our product experts through live chat. Simply sign in to your account and start a new conversation.
For Latest Dynatrace, select Live chat in the Support resources menu.
For Dynatrace Classic, select the chat button in the upper-right corner.
Access to Dynatrace live chat is provided according to the level of support as defined in your contract:
If 24/7 chat isn't available, and you believe this to be a mistake, please contact your relevant Dynatrace representative. This could be, for example, your Dynatrace administrator, Account Executive, or (if assigned) Customer Success Manager (CSM) or Customer Success Engineer (CSE).
For urgent requests, please create a case via the support center.
If you don't see the chat button, please create a case via the support center.
Please create a case via the support center if this issue persists for more than a few seconds.
This message indicates that a proper connection to the chat servers can't be established.
To troubleshoot this issue, select Troubleshoot connection issues in the message pane.
Make sure that there's no interference from browser plugins or your network firewall (such as blocking all web socket connections).
If your company restricts outbound internet access, the sites listed below need to be allowed for the support portal to function appropriately. For companies that do not restrict outgoing https internet access, no change is required.
https://salesforceliveagent.com/
*.site.com
*.salesforce.com
*.salesforce-scrt.com
*.sfdcstatic.com
*.visualforce.com
*.force.com
*.support.dynatrace.com
support.dynatrace.com
Protocol/port: https/443
IP ranges:
3.146.43.224–3.146.43.239
13.56.32.176–13.56.32.191
13.58.135.64–13.58.135.79
13.108.0.0–13.111.255.255
34.211.108.32–34.211.108.47
34.226.36.48–34.226.36.63
35.182.14.32–35.182.14.47
66.231.80.0–66.231.95.255
68.232.192.0–68.232.207.255
96.43.144.0–96.43.159.255
128.17.0.0–128.17.255.255
128.245.0.0–128.245.255.255
136.146.0.0–136.147.255.255
198.245.80.0–198.245.95.255
199.122.120.0–199.122.127.255
204.14.232.0–204.14.239.255
You're missing a Dynatrace Community account or don't have an email address configured. Please reach out to your Dynatrace administrator to configure the Dynatrace community account. After your administrator has configured the account, you'll receive an email with instructions on how to create the Dynatrace Community account.
Dynatrace users can only be authorized to access chat via the public domains configured by your Dynatrace administrator. For details on configuring these public endpoints, see Managed - managed-dns-setup.
Dynatrace provides a variety of self-service information resources:
If none of the above options work, please create a case via the support center. Information about response times and severity classifications is available at Dynatrace Support Policy.