Administrators and users in groups with the View and manage users and groups permission can perform the user management activities listed here.
Invite new users to Dynatrace
To invite one or more new users to your Dynatrace account:
Go to Account Management. If you have more than one account, select the account you want to manage.
This opens https://myaccount.dynatrace.com/, which you can bookmark for easy access to Account Management.
Go to Identity & access management > User management.
Select Invite users.
In the Enter Details:
Enter the user's email address and either press Enter or select the button to invite more users.
Invitation considerations
Users remain in the User pending status until they accept the email invitation. Pending users cannot access the account or any associated resources.
An invitation email expires after 24 hours.
You can't invite an account federated guest (this user is tied to a single account). For details, see Federation concepts - Glossary.
Optional To designate the user as an emergency contact, select the Emergency contact checkbox.
In the Assign permissions:
Under Through existing groups, select or clear Status checkboxes to specify the groups to add the new users to, and then select Invite.
Alternatively, you can assign permissions directly, in which case a group will be automatically created for permission assignment and the invited users will be added.
To adjust permissions for the new users, select Previous.
Group invite permissions
When you add multiple users at once, the selected permissions apply to all invited users.
To export a list of existing users to a comma-separated values (CSV) file:
Go to Account Management. If you have more than one account, select the account you want to manage.
Select Identity & access management > User management.
Optional Use the User, Status, Permission, and Group filters above the table to focus on specific users, such as everyone in a certain group.
Select Export users.
For all users matching your filter settings, information such as name, UUID, status, and email address is exported to a local CSV file.
Assign users to groups
You can assign users to groups when you invite them and edit group assignments later. To automate group assignment, use the Dynatrace Account Management API.
If you can't remember any of your account sign-in details, see Recover user account.
If you're a non-federated user
You can reset a forgotten password using the My Account page of the Account Management portal or by going directly to the SSO page.
You can change a known password using the My profile page of the Account Management portal.
Password requirements
Dynatrace enforces the following user password policies:
Password length: from 12 to 120 characters.
The password must include uppercase and lowercase letters, numbers, and special characters.
At least one of each:
Number (0-9)
Uppercase letter (A-Z)
Lowercase letter (a-z)
Special character (!$%/^§£ß~|µ€+*#.:,;-_@?=()[]{})
The following special characters aren't allowed: ^><&'"
Password expiration is not enforced.
Reset forgotten password
Use this procedure if you forgot your password and need to reset it.
If you're a non-federated user, you can reset a forgotten password using the My Account page of the Account Management portal or by going directly to the SSO page.
On the subsequent page, make sure your email address is correct and then select Send reset link.
Check your email inbox for an email with password reset instructions. If it doesn't arrive soon, check your junk mail folder to see if it has been filtered out of your inbox.
Follow the instructions in the email to reset the password.
Sign out and back in.
If you have difficulty signing back in with your new password, you may need to close and re-open your web browser, clear your web browser's cache, or try another browser.
Note:
A single user is limited to one password reset request every five minutes.
The password reset token provided via email expires three hours after being generated.
Change known password
Use this procedure if you know your password and you want to change it.
If you're a non-federated user, you can change a known password using the My profile page of the Account Management portal.
Go to https://myaccount.dynatrace.com/profile and, if you’re not already signed in, sign in with the username and current password for the account you want to update.
Scroll down to Change password.
Enter your current password and then enter the new password and confirm it (make sure you follow the password requirements provided).
Select Save.
Sign out and back in.
If you have difficulty signing back in with your new password, you may need to close and re-open your web browser, clear your web browser's cache, or try another browser.
Recover user account
If you can't remember any of your account sign-in details, contact your organization's Dynatrace account administrator or Dynatrace support.
Emergency contacts
Emergency contacts receive receive emergency email notifications about your Dynatrace deployment.
To select emergency contacts:
Go to Account Management. If you have more than one account, select the account you want to manage.
Select Identity & access management > User management.
The Emergency contact column shows whether a user is already an emergency contact.
Sort by the Emergency contact column to see all current emergency contacts.
Find a user that you want to set as an emergency contact.
Select Edit user in the Actions column.
Turn on Emergency contact to designate the selected user as an emergency contact.
Select Save.
Repeat this procedure from step 3 for each additional emergency contact that you want to select.