This page answers common questions about the Dynatrace Platform Subscription (DPS) model. For FAQs about a specific DPS capability, see the relevant page at Capability billing details.
You get complete transparency into your usage through a suite of tools in the Dynatrace Account Management. In addition to raw data, the tools provide forecasting, alerting, and drill-downs that give real-time insights into your usage patterns.
Yes, the Dynatrace Platform Subscription gives you access to all platform capabilities when you sign the order form. You can find them on your rate card.
Dynatrace never charges penalty-style overages. Instead, you can continue to use the platform on an on-demand basis if you consume more than your minimum annual spend commitment, billed monthly at the same rates as pre-paid consumption. You can alternatively increase your commitment spend to attain a higher discount.
When Dynatrace capabilities are used for a fraction of an hour, we round up to the nearest 15 minutes for billing purposes (for example, one minute of usage is billed as 15 minutes; an hour and three minutes of usage is billed as 1.25 hours). This billing model is intended to be advantageous in cloud native environments where hosts and services are rapidly spun up and destroyed.
You can manage access to consumption information through Dynatrace permissions, see DPS permissions.
Dynatrace meters usage based on Coordinated Universal Time (UTC). All times and dates are in UTC+00:00 format.
Daily usage and costs are based on UTC and run from 00:00:00 on the start date of your agreement to 23:59:59 on the end date.
Multi-year subscriptions are broken down into annual (12-month) subscription periods.
Dynatrace may adjust the subscription period for your agreement to accommodate your needs. For example, the first period of a multi-year agreement might actually be just a six-month subscription period, which is then followed by two 12-month subscription periods.
Your subscription agreement determines the currency that is used for billing. The currency code is shown on all Account Management cost views as a three-letter abbreviation (for example, USD, GBP, or EUR). The applied currency code might not be displayed until after the first cost metrics are calculated.
The View your previous DPS periods via subscription history page shows active and expired licenses and subscriptions, including POCs.
The View your previous DPS periods via subscription history page shows active and expired POCs. For a specific POC, select View details to get a breakdown of costs and usage at the environment or capability level.