How Mission Control pro-active support works

Dynatrace Managed automatically solves many common maintenance and support challenges for you. With Dynatrace Mission Control, you get fully automated management capabilities in a proactive way that keep Dynatrace server secure, reliable, and up-to-date—all while saving you from the hassles of administrative tasks like upgrades and troubleshooting. Once you've granted the required permissions, our Dynatrace product experts can remotely access your Dynatrace server to assist with upgrades and troubleshooting when you run into problems. You are in full control of privacy settings. See Data privacy settings provided by Dynatrace Managed.

How Mission Control works

To facilitate pro-active support, your Dynatrace server transmits status information to Dynatrace Mission Control. The only data that Dynatrace product experts can access comes from the Dynatrace Managed components. At no time can Dynatrace product experts access your operating system or file system not related to Dynatrace installation.

Given appropriate permissions, Dynatrace product experts can analyze the hardware utilization of your Dynatrace Managed installation and alert you if more resources are required.

Our goal is to provide the highest possible system uptime for UI and monitored data. For more information, check out Dynatrace Managed Mission Control and Service Level Agreement.

What Mission Control does

Dynatrace Mission Control is responsible for processing:

  • Usage and billing information

    License consumption data containing detailed information of hourly license utilization. See Export licensing data.

  • Dynatrace cluster health

    We gather basic Dynatrace Managed deployment statistics for quick alerting in case of infrastructure issues, and to provide configuration automation. Mission Control gathers such information as number of nodes, status of Dynatrace services, or disk partitions usage.

  • Dynatrace Cluster events

    Events like server starts/shutdowns, added/removed nodes, and ActiveGate registrations are tracked automatically. Dynatrace product experts can remotely analyze and address problems or incompatibilities with your Dynatrace server based on system events. If you should ever need to contact a Dynatrace product expert via live chat, you won't need to collect the required log files for problem details—Mission Control gathers this data for you automatically. To see the list of Dynatrace server system events that are automatically logged, go to Events.

  • Cluster settings

    Dynatrace product experts can remotely optimize your Dynatrace Managed settings to ensure optimum performance and stability.

  • Software updates

    Dynatrace Managed software updates are mandatory and are typically published every four weeks. You can customize the timing of Dynatrace Managed updates (daily or weekly). Updates are automatically communicated to your users at least 24 hours in advance. Dynatrace Managed updates are fast and allow monitoring to continue seamlessly.

What happens if your connection to Mission Control Support Services is lost

To keep your cluster proactively supported, you need a constant connection to Dynatrace Managed Mission Control. To get information about the data that's sent, and how often it's sent, see Dynatrace Managed data exchange. If your cluster is disconnected, the most critical communication requests (for example, billing requests or license verifications) will be automatically retried once the connection is reestablished. For connection outages that last longer than 14 days (7 days for free trial accounts), the cluster will disable allowance for licensing overages. However, the monitoring of your applications within licensed volumes and quotas will not be affected by a lost connection.