Dynatrace Managed is proactively monitored and managed remotely by the Dynatrace Mission Control team to ensure your Managed cluster remains secure, reliable, and up-to-date. Once you've granted the required permissions, our Mission Control team can remotely access your Managed cluster to assist with updates and troubleshooting. You have full control over the data privacy settings.
For details, see Dynatrace Managed Mission Control and Service Level Agreement.
The Managed cluster automatically sends self-monitoring and license data to Mission Control. Based on this data, our Mission Control team can proactively analyze and detect misconfigurations or potential incompatibilities with your Managed installation. Our Mission Control team never has access to your operating system or file system that is not related to the Managed installation.
Given appropriate permissions, our Mission Control team can monitor the service quality and hardware utilization of your Managed installation and notify you if additional resources are needed. Our Mission Control team can also tune the configuration of your Managed installation to ensure highest service quality and best utilization of the provisioned hardware. All configuration changes are fully audit-logged, and you have full control over the data privacy settings.
Mission Control provides software updates for the Managed cluster. These software updates are mandatory and are typically released every four weeks. You can adjust the timing of updates to suit your needs.
To keep your Dynatrace Managed proactively supported, you need a constant connection to Dynatrace Mission Control. If the connection is interrupted, critical communication requests (such as billing requests or license checks) will be automatically resent once the connection is restored.
The behavior of the Managed cluster during a connection outage depends on the license model.