Troubleshooting RUM for web applications

Dynatrace Classic
Reference
2-min read

This page explains what to do when Real User Monitoring (RUM) isn't working in your environment.

Before performing any troubleshooting, try checking the health check page for your application.

General troubleshooting

For general troubleshooting, refer to Web applications: Issues with RUM JavaScript in the Dynatrace Community.

User-action-related troubleshooting

To troubleshoot issues related to user actions, refer to the following pages in the Dynatrace Community.

User action data is missing
Web request isn't linked to its user action
Sessions are randomly split into shorter sessions
Source actions are missing for subdomain navigations

Metadata-related troubleshooting

If you've encountered a metadata-related issue, check Web applications: Sessions are not correctly tagged or metadata is missing in the Dynatrace Community.