ServiceNow Connector
- Latest Dynatrace
- Overview
- 1-min read
Workflows can automatically open ServiceNow incidents and send ITOM events when Dynatrace detects a problem, so your teams get alerted without manual ticket creation.
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ServiceNow Connector integrates Workflows with ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM), and you can combine it with other workflow actions, conditional logic, and dynamic data from previous tasks.
A major use case for this integration is problem detection and problem notification.
When Dynatrace identifies a problem, a workflow can automatically create a new ServiceNow incident or send an IT Operations Management (ITOM) event.
Workflows provides a ready-made workflow template called Send problem as ITOM event to ServiceNow for the problem notification use case.
The ServiceNow Connector supports two integration types, depending on how you want ServiceNow to handle your monitoring data.
Choose the integration type that matches your ServiceNow setup, then continue with the following topics.
- ITOM setup: Set up ServiceNow Connector so Dynatrace can send raw events to ServiceNow Event Management, which correlates them into alerts based on your own ServiceNow configuration.
- ITSM setup: Set up ServiceNow Connector so Dynatrace can create and manage ITSM incidents in ServiceNow directly.
- ServiceNow Connector actions: Integrate with ServiceNow using ServiceNow Connector, enabling you to create incidents based on your monitoring data and events automatically.
- ServiceNow ITOM action: Integrate with a ServiceNow ITOM instance using ServiceNow Connector, enabling you to send events to ServiceNow.
- Send problem as ITOM event to ServiceNow workflow template: Get started with the ready-made workflow template.