Real User Monitoring

Dynatrace Real User Monitoring (RUM) gives you the power to know your customers by providing performance analysis in real time. This includes all user actions taken and how the various actions impact performance. You can also easily identify problems or errors that occurred as well as user experience ratings, geolocation breakdowns, and much more. You can also gain insight into the behavior of your users. This among others includes the number of customers who return to your site. With Dynatrace RUM, you have the context over time and immediate analysis to the complete picture of your end-user experience.

The basic concepts of RUM revolve around user sessions and user actions. A user session is essentially a "user visit" performed in your application. Dynatrace captures user sessions of web, mobile, and custom applications. A user session can span multiple applications.

Dynatrace can trace the activity of a single user along different devices. This means that if a user starts using your application on a mobile phone and then at a later point in time continues through a desktop browser, Dynatrace can associate all these user sessions with this specific user.