The New Real User Monitoring Experience

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The New Real User Monitoring (RUM) Experience gives you the end-to-end visibility and insights into experience, performance and errors of your customers and end-users in real time. This includes the user behavior as well as the related performance impact.

Get insights into your users experience

As a user, you can also easily identify problems or errors that occurred as well as user experience ratings, performance metrics and much more. You can also gain insight into the behavior of your users. With the new RUM experience, you have the context over time and immediate analysis to the complete picture of your end-user experience.

User sessions and events

The basic concepts of RUM revolve around user sessions and user events. A user session is essentially a "user visit" performed in your frontend and user events are all the detailed signals within such a user session. Dynatrace captures user sessions of web and mobile applications and offers various tech-specific SDKs to automatically or manually capture client-side data.

Analyze end users data

As you leverage the new experience, collected data and metrics about end-users can be analyzed from various different perspectives.

  • You can assess the health of your specified frontends, get alerted on issues discovered by Davis and analyze its root cause end-to-end.
  • You can triage and fix most impactful errors with user and backend context
  • You can resolve user complaints swiftly as you understand steps the users took and where they were frustrated.
  • You can improve the user experience and business outcomes by understanding how users navigate through your web sites and mobile apps and what impacts your conversions.

As the New RUM Experience is in preview, not all key functionality to solve above use cases is available yet and will be added continuously.

Related tags
Digital Experience