Monitoring issues troubleshooting

  • 1-min read
  • Published Jul 28, 2023

This guide provides general troubleshooting steps and guidance for common issues encountered when using Dynatrace with Kubernetes. It covers how to access debug logs, use the troubleshoot subcommand, or generate a support archive.

If you need to manually collect OneAgent files or logs directly from Kubernetes nodes, see Storage requirements for exact storage paths.

  • Pods stuck in Terminating state after upgrade
  • Unable to retrieve the complete list of server APIs
  • CrashLoopBackOff: Downgrading OneAgent is not supported, please uninstall the old version first
  • Crash loop on pods when installing OneAgent
  • Deployment seems successful but the dynatrace-oneagent container doesn't show up as ready
  • Deployment seems successful, however the dynatrace-oneagent image can't be pulled
  • Deployment seems successful, but the dynatrace-oneagent container doesn't produce meaningful logs
  • Deployment seems successful, but the dynatrace-oneagent container isn't running
  • Deployment was successful, but monitoring data isn't available in Dynatrace
  • No pods scheduled on control-plane nodes
  • Error when applying the custom resource on GKE
  • CannotPullContainerError
  • Limit log timeframe
  • Dynatrace Kubernetes service creation fails when Istio is enabled
  • Application pods are stuck in terminating state
  • AKS WASM node-pools troubleshooting