Troubleshoot chat issues
If you are a Dynatrace customer, you can chat directly with our product experts through live chat. Simply sign in to your account and start a new conversation.
In the latest Dynatrace, select Live chat in the Support resources menu.
In the previous Dynatrace, select the chat button in the upper-right corner.
Use this page to learn how to troubleshoot issues with Dynatrace chat.
Chat loading issues
Can't see the chat button
If you don't see the chat button, please create a support ticket.
"Chat is still loading" message
Please create a support ticket if this issue persists for more than a few seconds.
"Dynatrace live chat failed to load" message
This message indicates that a proper connection to the chat servers can't be established.
To troubleshoot this issue, select Troubleshoot connection issues in the message pane.
- Make sure that you allow the following endpoints in your firewall configuration:
https://cdn.chat-one.dynatrace.comhttps://chat-one.dynatrace.comwss://chat-one.dynatrace.com
- Make sure that there's no interference from browser plugins or your network firewall (such as blocking all web socket connections).