Settings API - ServiceNow ITOM Events Connections schema table

Published Nov 09, 2026

ServiceNow ITOM Events Connections (`app:dynatrace.servicenow:itom-event.connection)`

Connections for sending ITOM events to ServiceNow.

Schema ID	Schema groups	Scope
`app:dynatrace.servicenow:itom-event.connection`	-	`environment`

Retrieve schema via Settings API


GET	Managed	`https://{your-domain}/e/{your-environment-id}/api/v2/settings/schemas/app:dynatrace.servicenow:itom-event.connection`
GET	SaaS	`https://{your-environment-id}.live.dynatrace.com/api/v2/settings/schemas/app:dynatrace.servicenow:itom-event.connection`
GET	Environment ActiveGate	`https://{your-activegate-domain}/e/{your-environment-id}/api/v2/settings/schemas/app:dynatrace.servicenow:itom-event.connection`

Authentication

To execute this request, you need an access token with Read settings (settings.read) scope. To learn how to obtain and use it, see Tokens and authentication.

Parameters

Property	Type	Description	Required
Connection name `name`	text	A unique and clearly identifiable connection name to your ServiceNow ITOM instance.	Required
ServiceNow ITOM Event API URL `url`	text	Full URL of the ServiceNow ITOM inbound event API endpoint, e.g. https://{instance}.service-now.com/api/sn_em_connector/em/inbound_event?source={event_source_key}. The ?source= parameter defines the event source key and must be included. No trailing slash.	Required
Type `type`	enum	Type of authentication method that should be used. The element has these enums `basic` `client-credentials`	Required
User `user`	text	Username or Email address.	Required
Password `password`	secret	Password of the ServiceNow user.	Required
Client ID `clientId`	text	Client ID of the ServiceNow OAuth server	Required
Client Secret `clientSecret`	secret	Client secret of the ServiceNow OAuth server	Required