Problems API - GET details

This API is deprecated. Use the Problems API v2 instead.

Lists all details of the specified problem.

The request produces an application/json payload.

GETSaaShttps://{your-environment-id}.live.dynatrace.com/api/v1/problem/details/{problemId}
Environment ActiveGatehttps://{your-activegate-domain}:9999/e/{your-environment-id}/api/v1/problem/details/{problemId}

Authentication

To execute this request, you need an access token with DataExport scope.

To learn how to obtain and use it, see Tokens and authentication.

Parameters

Parameter
Type
Description
In
Required
problemId
string

The ID of the problem you're inquiring.

path
required

Response

Response codes

Code
Type
Description
4XX

Client side error.

5XX

Server side error.

Response body objects

The ProblemDetailsResultWrapper object

Element
Type
Description
result

The properties of a problem.

The Problem object

The properties of a problem.

Element
Type
Description
affectedCounts
object

The number of affected entities per impact level.

commentCount
integer

The number of comments to the problem.

displayName
string

The name of the problem, displayed in the UI.

endTime
integer

The end timestamp of the problem, in UTC milliseconds.

Has the value -1 if the problem is still open.

hasRootCause
boolean

Indicates whether Dynatrace has found at least one possible root cause for the problem.

id
string

The ID of the problem.

impactLevel
string

The impact level of the problem. It shows what is affected by the problem: infrastructure, service, or application.

  • APPLICATION
  • ENVIRONMENT
  • INFRASTRUCTURE
  • SERVICE
rankedEvents

The list of events related to the problem.

rankedImpacts

Provides impact information of the events in an aggregated form. For a more detailed impact analysis, see rankedEvents.

recoveredCounts
object

The number of entities that were affected, but recovered, per impact level.

severityLevel
string

The severity of the problem.

  • AVAILABILITY
  • CUSTOM_ALERT
  • ERROR
  • MONITORING_UNAVAILABLE
  • PERFORMANCE
  • RESOURCE_CONTENTION
startTime
integer

The start timestamp of the problem, in UTC milliseconds.

status
string

The status of the problem.

  • CLOSED
  • OPEN
tagsOfAffectedEntities

Tags of entities affected by the problem.

The Event object

The properties of an event.

Element
Type
Description
activeMaintenanceWindows
-
affectedPrivateSyntheticLocations
string[]
-
affectedRequestsPerMinute
number
-
affectedSyntheticActions
string[]

If the event type is one of the synthetic event types then we may have information on which synthetic actions are affected by the event. The names of those are returned in this field.

affectedSyntheticLocations
string[]
-
affectedUserActionsPerMinute
number
-
annotationDescription
string
-
annotationType
string
-
artifact
string
-
browser
string
-
  • APPLICATION
  • ENVIRONMENT
  • INFRASTRUCTURE
  • SERVICES
changed
string
-
ciBackLink
string
-
correlationId
string
-
cpuLimitInMHz
integer
-
cpuLoad
number
-
customProperties
object
-
deploymentName
string
-
deploymentParamAdded
string
-
deploymentParamRemoved
string
-
deploymentProject
string
-
deploymentVersion
string
-
effectiveEntity
string
-
endTime
integer

The timestamp of the event closure, in UTC milliseconds.

Has the -1 value if the event is still open.

entityId
string

The ID of the affected Dynatrace entity.

entityName
string

The name of the affected Dynatrace entity.

eventType
string

The type of the event.

  • APPLICATION_JS_FRAMEWORK_DETECTED
  • APPLICATION_OVERLOAD_PREVENTION
  • AVAILABILITY_EVENT
  • CONNECTION_LOST
  • CPU_SATURATED
  • CUSTOM_ALERT
  • CUSTOM_ANNOTATION
  • CUSTOM_APPLICATION_OVERLOAD_PREVENTION
  • CUSTOM_APP_CRASH_RATE_INCREASED
  • CUSTOM_CONFIGURATION
  • CUSTOM_DEPLOYMENT
  • CUSTOM_INFO
  • DATABASE_CONNECTION_FAILURE
  • DEPLOYMENT_CHANGED_CHANGE
  • DEPLOYMENT_CHANGED_NEW
  • DEPLOYMENT_CHANGED_REMOVED
  • DYNATRACE_INTERNAL
  • EBS_VOLUME_HIGH_LATENCY
  • ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE
  • ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE
  • ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE
  • ERROR_EVENT
  • ESXI_HOST_VM_MOTION_ARRIVED
  • ESXI_HOST_VM_MOTION_LEFT
  • ESXI_HOST_VM_STARTED
  • ESXI_START
  • ESXI_VM_DISCONNECTED
  • ESXI_VM_MOTION
  • ESXI_VM_POWER_OFF
  • ESXI_VM_START
  • FAILURE_RATE_INCREASED
  • HIGH_CONNECTIVITY_FAILURES
  • HIGH_DROPPED_PACKETS_RATE
  • HIGH_GC_ACTIVITY
  • HIGH_LATENCY
  • HIGH_NETWORK_ERROR_RATE
  • HIGH_NETWORK_LOSS_RATE
  • HIGH_NETWORK_UTILIZATION
  • HOST_CONNECTION_FAILED
  • HOST_CONNECTION_LOST
  • HOST_DATASTORE_LOW_DISK_SPACE
  • HOST_DISK_LOW_INODES
  • HOST_GRACEFULLY_SHUTDOWN
  • HOST_LOG_AVAILABILITY
  • HOST_LOG_ERROR
  • HOST_LOG_MATCHED
  • HOST_LOG_PERFORMANCE
  • HOST_MAINTENANCE
  • HOST_NO_CONNECTION
  • HOST_OF_SERVICE_UNAVAILABLE
  • HOST_SHUTDOWN
  • HOST_TIMEOUT
  • HTTP_CHECK_GLOBAL_OUTAGE
  • HTTP_CHECK_LOCAL_OUTAGE
  • HTTP_CHECK_TEST_LOCATION_SLOWDOWN
  • INSUFFICIENT_DISK_QUEUE_DEPTH
  • JAVASCRIPT_ERROR_RATE_INCREASED
  • LAMBDA_FUNCTION_HIGH_ERROR_RATE
  • LOG_AVAILABILITY
  • LOG_ERROR
  • LOG_MATCHED
  • LOG_PERFORMANCE
  • LOW_DISK_SPACE
  • LOW_STORAGE_SPACE
  • MARKED_FOR_TERMINATION
  • MEMORY_RESOURCES_EXHAUSTED
  • MEMORY_SATURATED
  • MOBILE_APPLICATION_OVERLOAD_PREVENTION
  • MOBILE_APP_CRASH_RATE_INCREASED
  • MONITORING_UNAVAILABLE
  • MULTI_PROTOCOL_GLOBAL_OUTAGE
  • MULTI_PROTOCOL_LOCAL_OUTAGE
  • MULTI_PROTOCOL_LOCATION_SLOWDOWN
  • OPENSTACK_HOST_VM_SHUTDOWN
  • OPENSTACK_HOST_VM_STARTED
  • OPENSTACK_KEYSTONE_SLOW
  • OPENSTACK_KEYSTONE_UNHEALTHY
  • OPENSTACK_VM_LAUNCH_FAILED
  • OPENSTACK_VM_MOTION
  • OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE
  • OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE
  • OVERLOADED_STORAGE
  • PERFORMANCE_EVENT
  • PGI_CRASHED_INFO
  • PGI_HAPROXY_QUEUED_REQUESTS_HIGH
  • PGI_HAPROXY_SESSION_USAGE_HIGH
  • PGI_LOG_MATCHED
  • PGI_MEMDUMP
  • PGI_MYSQL_SLOW_QUERIES_RATE_HIGH
  • PGI_OF_SERVICE_UNAVAILABLE
  • PGI_RMQ_HIGH_FILE_DESC_USAGE
  • PGI_RMQ_HIGH_MEM_USAGE
  • PGI_RMQ_HIGH_PROCESS_USAGE
  • PGI_RMQ_HIGH_SOCKETS_USAGE
  • PGI_RMQ_LOW_DISK_SPACE
  • PROCESS_CRASHED
  • PROCESS_CUSTOM_AVAILABILITY
  • PROCESS_CUSTOM_ERROR
  • PROCESS_CUSTOM_PERFORMANCE
  • PROCESS_GROUP_LOW_INSTANCE_COUNT
  • PROCESS_LOG_AVAILABILITY
  • PROCESS_LOG_ERROR
  • PROCESS_LOG_PERFORMANCE
  • PROCESS_RESTART
  • PROCESS_UNAVAILABLE
  • RDS_AZ_FAILOVER_COMPLETED
  • RDS_AZ_FAILOVER_STARTED
  • RDS_BACKUP_COMPLETED
  • RDS_BACKUP_STARTED
  • RDS_OF_SERVICE_UNAVAILABLE
  • RDS_RESTART
  • RDS_RESTART_SEQUENCE
  • RESOURCE_CONTENTION
  • SERVICE_RESPONSE_TIME_DEGRADED
  • SLOW_DISK
  • SYNTHETIC_AVAILABILITY
  • SYNTHETIC_NODE_OUTAGE
  • SYNTHETIC_PRIVATE_LOCATION_OUTAGE
  • SYNTHETIC_SLOWDOWN
  • THREADS_RESOURCES_EXHAUSTED
  • UNEXPECTED_HIGH_LOAD
  • UNEXPECTED_LOW_LOAD
  • USER_ACTION_DURATION_DEGRADATION
  • VIRTUAL_MACHINE_SHUTDOWN
  • WEB_CHECK_GLOBAL_OUTAGE
  • WEB_CHECK_LOCAL_OUTAGE
geolocation
string
-
impactLevel
string

The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application.

  • APPLICATION
  • ENVIRONMENT
  • INFRASTRUCTURE
  • SERVICE
isClusterWide
boolean

For events with event type MONITORING_UNAVAILABLE, it may be that the event is occurring on the entire Dynatrace cluster. If this is true, it could be that there are problems on the Dynatrace side.

isRootCause
boolean

Indicates if the event is the root cause of a problem.

minimumProcessGroupInstanceCountThreshold
integer
-
mobileAppVersion
string
-
operatingSystem
string
-
original
string
-
percentile
string
-
  • 50th
  • 90th
referenceResponseTime50thPercentile
number
-
referenceResponseTime90thPercentile
number
-
remediationAction
string
-
resourceId
string

The id of the resource the event occurred on.

resourceName
string

The name of the resource the event occurred on.

service
string
-
serviceMethod
string
-
serviceMethodGroup
string
-
severities

Additional data on the event severity.

severityLevel
string

The severity of the event.

  • AVAILABILITY
  • CUSTOM_ALERT
  • ERROR
  • MONITORING_UNAVAILABLE
  • PERFORMANCE
  • RESOURCE_CONTENTION
source
string
-
startTime
integer

The timestamp of the event detection, in UTC milliseconds.

status
string

The status of the event.

  • CLOSED
  • OPEN
syntheticErrorType
string[]

If the event type is one of the synthetic event types then we may have information about the error type. The names of those are returned in this field.

userAction
string
-
userDefined50thPercentileThreshold
number
-
userDefined90thPercentileThreshold
number
-
userDefinedFailureRateThreshold
number
-

The EntityShortRepresentation object

The short representation of a Dynatrace entity.

Element
Type
Description
description
string

A short description of the Dynatrace entity.

id
string

The ID of the Dynatrace entity.

name
string

The name of the Dynatrace entity.

The EventSeverity object

Additional data on the event severity.

Element
Type
Description
context
string

The metric used in the event severity calculation.

  • COMMAND_ABORT
  • CPU_READY_TIME
  • CPU_USAGE
  • CRASH_RATE
  • FAILURE_RATE
  • HYPERVISOR_PACKETS_RECEIVED_DROPPED
  • HYPERVISOR_PACKETS_TRANSMITTED_DROPPED
  • MEMORY_COMPRESSION_RATE
  • MEMORY_DECOMPRESSION_RATE
  • MEMORY_SWAP_IN_RATE
  • MEMORY_SWAP_OUT_RATE
  • MEMORY_USAGE
  • NETWORK_HIGH_RECEIVED_UTILIZATION_RATE
  • NETWORK_HIGH_TRANSMITTED_UTILIZATION_RATE
  • NETWORK_PACKETS_RECEIVED_DROPPED
  • NETWORK_PACKETS_TRANSMITTED_DROPPED
  • NETWORK_RECEIVED_ERROR_RATE
  • NETWORK_TRANSMITTED_ERROR_RATE
  • PAGE_FAULTS
  • PG_AVAILABLE
  • RESPONSE_TIME_50TH_PERCENTILE
  • RESPONSE_TIME_90TH_PERCENTILE
unit
string

The unit of the severity value.

  • Ampere (A)
  • Billion (Gcount)
  • Bit (bit)
  • BitPerHour (bit/h)
  • BitPerMinute (bit/min)
  • BitPerSecond (bit/s)
  • Byte (B)
  • BytePerHour (B/h)
  • BytePerMinute (B/min)
  • BytePerSecond (B/s)
  • Cores
  • Count (count)
  • Day (ds)
  • DecibelMilliWatt (dBm)
  • G
  • GibiByte (GiB)
  • GibiBytePerHour (GiB/h)
  • GibiBytePerMinute (GiB/min)
  • GibiBytePerSecond (GiB/s)
  • GigaByte (GB)
  • GigaBytePerHour (GB/h)
  • GigaBytePerMinute (GB/min)
  • GigaBytePerSecond (GB/s)
  • Hertz (Hz)
  • Hour (hs)
  • KibiByte (KiB)
  • KibiBytePerHour (KiB/h)
  • KibiBytePerMinute (KiB/min)
  • KibiBytePerSecond (KiB/s)
  • KiloByte (kB)
  • KiloBytePerHour (kB/h)
  • KiloBytePerMinute (kB/min)
  • KiloBytePerSecond (kB/s)
  • M
  • MSU
  • MebiByte (MiB)
  • MebiBytePerHour (MiB/h)
  • MebiBytePerMinute (MiB/min)
  • MebiBytePerSecond (MiB/s)
  • MegaByte (MB)
  • MegaBytePerHour (MB/h)
  • MegaBytePerMinute (MB/min)
  • MegaBytePerSecond (MB/s)
  • MicroSecond (µs)
  • MilliSecond (ms)
  • MilliSecondPerMinute (ms/min)
  • Million (Mcount)
  • Minute (mins)
  • Month (mos)
  • N/A
  • NanoSecond (ns)
  • NanoSecondPerMinute (ns/min)
  • PerHour (count/h)
  • PerMinute (count/min)
  • PerSecond (count/s)
  • Percent (%)
  • Pixel (px)
  • Promille (‰)
  • Ratio
  • Second (s)
  • State
  • Trillion (Tcount)
  • Unspecified
  • Volt (V)
  • Watt (W)
  • Week (ws)
  • Year (ys)
  • k
  • km/h
  • m/h
  • m/s
  • mCores
value
number

The value of the severity.

The EventRestImpact object

The information about the event's impact.

Element
Type
Description
entityId
string

The ID of the affected Dynatrace entity.

entityName
string

The name of the affected Dynatrace entity.

eventType
string

The type of the event.

  • APPLICATION_JS_FRAMEWORK_DETECTED
  • APPLICATION_OVERLOAD_PREVENTION
  • AVAILABILITY_EVENT
  • CONNECTION_LOST
  • CPU_SATURATED
  • CUSTOM_ALERT
  • CUSTOM_ANNOTATION
  • CUSTOM_APPLICATION_OVERLOAD_PREVENTION
  • CUSTOM_APP_CRASH_RATE_INCREASED
  • CUSTOM_CONFIGURATION
  • CUSTOM_DEPLOYMENT
  • CUSTOM_INFO
  • DATABASE_CONNECTION_FAILURE
  • DEPLOYMENT_CHANGED_CHANGE
  • DEPLOYMENT_CHANGED_NEW
  • DEPLOYMENT_CHANGED_REMOVED
  • DYNATRACE_INTERNAL
  • EBS_VOLUME_HIGH_LATENCY
  • ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE
  • ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE
  • ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE
  • ERROR_EVENT
  • ESXI_HOST_VM_MOTION_ARRIVED
  • ESXI_HOST_VM_MOTION_LEFT
  • ESXI_HOST_VM_STARTED
  • ESXI_START
  • ESXI_VM_DISCONNECTED
  • ESXI_VM_MOTION
  • ESXI_VM_POWER_OFF
  • ESXI_VM_START
  • FAILURE_RATE_INCREASED
  • HIGH_CONNECTIVITY_FAILURES
  • HIGH_DROPPED_PACKETS_RATE
  • HIGH_GC_ACTIVITY
  • HIGH_LATENCY
  • HIGH_NETWORK_ERROR_RATE
  • HIGH_NETWORK_LOSS_RATE
  • HIGH_NETWORK_UTILIZATION
  • HOST_CONNECTION_FAILED
  • HOST_CONNECTION_LOST
  • HOST_DATASTORE_LOW_DISK_SPACE
  • HOST_DISK_LOW_INODES
  • HOST_GRACEFULLY_SHUTDOWN
  • HOST_LOG_AVAILABILITY
  • HOST_LOG_ERROR
  • HOST_LOG_MATCHED
  • HOST_LOG_PERFORMANCE
  • HOST_MAINTENANCE
  • HOST_NO_CONNECTION
  • HOST_OF_SERVICE_UNAVAILABLE
  • HOST_SHUTDOWN
  • HOST_TIMEOUT
  • HTTP_CHECK_GLOBAL_OUTAGE
  • HTTP_CHECK_LOCAL_OUTAGE
  • HTTP_CHECK_TEST_LOCATION_SLOWDOWN
  • INSUFFICIENT_DISK_QUEUE_DEPTH
  • JAVASCRIPT_ERROR_RATE_INCREASED
  • LAMBDA_FUNCTION_HIGH_ERROR_RATE
  • LOG_AVAILABILITY
  • LOG_ERROR
  • LOG_MATCHED
  • LOG_PERFORMANCE
  • LOW_DISK_SPACE
  • LOW_STORAGE_SPACE
  • MARKED_FOR_TERMINATION
  • MEMORY_RESOURCES_EXHAUSTED
  • MEMORY_SATURATED
  • MOBILE_APPLICATION_OVERLOAD_PREVENTION
  • MOBILE_APP_CRASH_RATE_INCREASED
  • MONITORING_UNAVAILABLE
  • MULTI_PROTOCOL_GLOBAL_OUTAGE
  • MULTI_PROTOCOL_LOCAL_OUTAGE
  • MULTI_PROTOCOL_LOCATION_SLOWDOWN
  • OPENSTACK_HOST_VM_SHUTDOWN
  • OPENSTACK_HOST_VM_STARTED
  • OPENSTACK_KEYSTONE_SLOW
  • OPENSTACK_KEYSTONE_UNHEALTHY
  • OPENSTACK_VM_LAUNCH_FAILED
  • OPENSTACK_VM_MOTION
  • OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE
  • OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE
  • OVERLOADED_STORAGE
  • PERFORMANCE_EVENT
  • PGI_CRASHED_INFO
  • PGI_HAPROXY_QUEUED_REQUESTS_HIGH
  • PGI_HAPROXY_SESSION_USAGE_HIGH
  • PGI_LOG_MATCHED
  • PGI_MEMDUMP
  • PGI_MYSQL_SLOW_QUERIES_RATE_HIGH
  • PGI_OF_SERVICE_UNAVAILABLE
  • PGI_RMQ_HIGH_FILE_DESC_USAGE
  • PGI_RMQ_HIGH_MEM_USAGE
  • PGI_RMQ_HIGH_PROCESS_USAGE
  • PGI_RMQ_HIGH_SOCKETS_USAGE
  • PGI_RMQ_LOW_DISK_SPACE
  • PROCESS_CRASHED
  • PROCESS_CUSTOM_AVAILABILITY
  • PROCESS_CUSTOM_ERROR
  • PROCESS_CUSTOM_PERFORMANCE
  • PROCESS_GROUP_LOW_INSTANCE_COUNT
  • PROCESS_LOG_AVAILABILITY
  • PROCESS_LOG_ERROR
  • PROCESS_LOG_PERFORMANCE
  • PROCESS_RESTART
  • PROCESS_UNAVAILABLE
  • RDS_AZ_FAILOVER_COMPLETED
  • RDS_AZ_FAILOVER_STARTED
  • RDS_BACKUP_COMPLETED
  • RDS_BACKUP_STARTED
  • RDS_OF_SERVICE_UNAVAILABLE
  • RDS_RESTART
  • RDS_RESTART_SEQUENCE
  • RESOURCE_CONTENTION
  • SERVICE_RESPONSE_TIME_DEGRADED
  • SLOW_DISK
  • SYNTHETIC_AVAILABILITY
  • SYNTHETIC_NODE_OUTAGE
  • SYNTHETIC_PRIVATE_LOCATION_OUTAGE
  • SYNTHETIC_SLOWDOWN
  • THREADS_RESOURCES_EXHAUSTED
  • UNEXPECTED_HIGH_LOAD
  • UNEXPECTED_LOW_LOAD
  • USER_ACTION_DURATION_DEGRADATION
  • VIRTUAL_MACHINE_SHUTDOWN
  • WEB_CHECK_GLOBAL_OUTAGE
  • WEB_CHECK_LOCAL_OUTAGE
impactLevel
string

The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application.

  • APPLICATION
  • ENVIRONMENT
  • INFRASTRUCTURE
  • SERVICE
resourceId
string

The id of the resource the event occurred on.

resourceName
string

The name of the resource the event occurred on.

severityLevel
string

The severity of the event.

  • AVAILABILITY
  • CUSTOM_ALERT
  • ERROR
  • MONITORING_UNAVAILABLE
  • PERFORMANCE
  • RESOURCE_CONTENTION

The TagInfo object

Tag of a Dynatrace entity.

Element
Type
Description
context
string

The origin of the tag, such as AWS or Cloud Foundry.

Custom tags use the CONTEXTLESS value.

  • AWS
  • AWS_GENERIC
  • AZURE
  • CLOUD_FOUNDRY
  • CONTEXTLESS
  • ENVIRONMENT
  • GOOGLE_CLOUD
  • KUBERNETES
key
string

The key of the tag.

Custom tags have the tag value here.

value
string

The value of the tag.

Not applicable to custom tags.

Response body JSON model

{
"result": {
"affectedCounts": {
"APPLICATION": 1,
"ENVIRONMENT": 1,
"INFRASTRUCTURE": 1,
"SERVICE": 1
},
"commentCount": 1,
"displayName": "string",
"endTime": 1,
"hasRootCause": true,
"id": "string",
"impactLevel": "APPLICATION",
"rankedEvents": [
{
"activeMaintenanceWindows": [
{
"description": "Dynatrace entity for the REST API example",
"id": "6a98d7bc-abb9-44f8-ae6a-73e68e71812a",
"name": "Dynatrace entity"
}
],
"affectedPrivateSyntheticLocations": [
"string"
],
"affectedRequestsPerMinute": 1,
"affectedSyntheticActions": [
"string"
],
"affectedSyntheticLocations": [
"string"
],
"affectedUserActionsPerMinute": 1,
"annotationDescription": "string",
"annotationType": "string",
"artifact": "string",
"browser": "APPLICATION",
"changed": "string",
"ciBackLink": "string",
"correlationId": "string",
"cpuLimitInMHz": 1,
"cpuLoad": 1,
"customProperties": {},
"deploymentName": "string",
"deploymentParamAdded": "string",
"deploymentParamRemoved": "string",
"deploymentProject": "string",
"deploymentVersion": "string",
"effectiveEntity": "string",
"endTime": 1,
"entityId": "string",
"entityName": "string",
"eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
"geolocation": "string",
"impactLevel": "APPLICATION",
"isClusterWide": true,
"isRootCause": true,
"minimumProcessGroupInstanceCountThreshold": 1,
"mobileAppVersion": "string",
"operatingSystem": "string",
"original": "string",
"percentile": "50th",
"referenceResponseTime50thPercentile": 1,
"referenceResponseTime90thPercentile": 1,
"remediationAction": "string",
"resourceId": "string",
"resourceName": "string",
"service": "string",
"serviceMethod": "string",
"serviceMethodGroup": "string",
"severities": [
{
"context": "COMMAND_ABORT",
"unit": "Ampere (A)",
"value": 1
}
],
"severityLevel": "AVAILABILITY",
"source": "string",
"startTime": 1,
"status": "CLOSED",
"syntheticErrorType": [
"string"
],
"userAction": "string",
"userDefined50thPercentileThreshold": 1,
"userDefined90thPercentileThreshold": 1,
"userDefinedFailureRateThreshold": 1
}
],
"rankedImpacts": [
{
"entityId": "string",
"entityName": "string",
"eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
"impactLevel": "APPLICATION",
"resourceId": "string",
"resourceName": "string",
"severityLevel": "AVAILABILITY"
}
],
"recoveredCounts": {
"APPLICATION": 1,
"ENVIRONMENT": 1,
"INFRASTRUCTURE": 1,
"SERVICE": 1
},
"severityLevel": "AVAILABILITY",
"startTime": 1,
"status": "CLOSED",
"tagsOfAffectedEntities": [
{
"context": "AWS",
"key": "string",
"value": "string"
}
]
}
}

Example

In this example, the request gets the details on the problem with ID 2307087411653364173_1538400720000V2.

The API token is passed in the Authorization header.

Curl

curl -X GET \
https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2 \
-H 'Authorization: Api-Token dt0c01.abc123.abcdefjhij1234567890'

Request URL

https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2

Response body

{
"result": {
"id": "2307087411653364173_1538400720000V2",
"startTime": 1538400720000,
"endTime": -1,
"displayName": "173",
"impactLevel": "INFRASTRUCTURE",
"details": "OPEN",
"severityLevel": "AVAILABILITY",
"commentCount": 0,
"tagsOfAffectedEntities": [
{
"context": "CONTEXTLESS",
"key": "loadtest"
},
{
"context": "CONTEXTLESS",
"key": "ServiceNow"
},
{
"context": "CONTEXTLESS",
"key": "host tag"
}
],
"rankedEvents": [
{
"startTime": 1538400720000,
"endTime": -1,
"entityId": "PROCESS_GROUP-09875E82E2FB98FD",
"entityName": "Windows System",
"severityLevel": "AVAILABILITY",
"impactLevel": "INFRASTRUCTURE",
"eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT",
"details": "OPEN",
"severities": [
{
"context": "PG_AVAILABLE",
"value": 2,
"unit": "Count (count)"
}
],
"isRootCause": true,
"minimumProcessGroupInstanceCountThreshold": 3
},
{
"startTime": 1538400731799,
"endTime": 1538443959640,
"entityId": "HOST-ED6BC51DEBA8093A",
"entityName": "ZID",
"severityLevel": "AVAILABILITY",
"impactLevel": "INFRASTRUCTURE",
"eventType": "CONNECTION_LOST",
"details": "CLOSED",
"severities": [],
"isRootCause": true
}
],
"rankedImpacts": [
{
"entityId": "PROCESS_GROUP-09875E82E2FB98FD",
"entityName": "Windows System",
"severityLevel": "AVAILABILITY",
"impactLevel": "INFRASTRUCTURE",
"eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT"
},
{
"entityId": "HOST-ED6BC51DEBA8093A",
"entityName": "ZID",
"severityLevel": "AVAILABILITY",
"impactLevel": "INFRASTRUCTURE",
"eventType": "CONNECTION_LOST"
}
],
"affectedCounts": {
"INFRASTRUCTURE": 1,
"SERVICE": 0,
"APPLICATION": 0,
"ENVIRONMENT": 0
},
"recoveredCounts": {
"INFRASTRUCTURE": 1,
"SERVICE": 0,
"APPLICATION": 0,
"ENVIRONMENT": 0
},
"hasRootCause": true
}
}

Response code

200