Problems API - GET details

Reference
Deprecated

This API is deprecated. Use the Problems API v2 instead.

Lists all details of the specified problem.

The request produces an application/json payload.

GET	SaaS	`https://{your-environment-id}.live.dynatrace.com/api/v1/problem/details/{problemId}`
GET	Environment ActiveGate	`https://{your-activegate-domain}:9999/e/{your-environment-id}/api/v1/problem/details/{problemId}`

Authentication

To execute this request, you need an access token with DataExport scope.

To learn how to obtain and use it, see Tokens and authentication.

Parameters

Parameter	Type	Description	In	Required
problemId	string	The ID of the problem you're inquiring.	path	required

Response

Response codes

Code	Type	Description
200	ProblemDetailsResultWrapper	Success
4XX	ErrorEnvelope	Client side error.
5XX	ErrorEnvelope	Server side error.

Response body objects

The `ProblemDetailsResultWrapper` object

Element	Type	Description
result	Problem	The properties of a problem.

The `Problem` object

The properties of a problem.

Element	Type	Description
affectedCounts	object	The number of affected entities per impact level.
commentCount	integer	The number of comments to the problem.
displayName	string	The name of the problem, displayed in the UI.
endTime	integer	The end timestamp of the problem, in UTC milliseconds. Has the value `-1` if the problem is still open.
hasRootCause	boolean	Indicates whether Dynatrace has found at least one possible root cause for the problem.
id	string	The ID of the problem.
impactLevel	string	The impact level of the problem. It shows what is affected by the problem: infrastructure, service, or application. `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`
rankedEvents	Event[]	The list of events related to the problem.
rankedImpacts	EventRestImpact[]	Provides impact information of the events in an aggregated form. For a more detailed impact analysis, see `rankedEvents`.
recoveredCounts	object	The number of entities that were affected, but recovered, per impact level.
severityLevel	string	The severity of the problem. `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`
startTime	integer	The start timestamp of the problem, in UTC milliseconds.
status	string	The status of the problem. `CLOSED` `OPEN`
tagsOfAffectedEntities	TagInfo[]	Tags of entities affected by the problem.

The `Event` object

The properties of an event.

Element	Type	Description
activeMaintenanceWindows	EntityShortRepresentation[]	-
affectedPrivateSyntheticLocations	string[]	-
affectedRequestsPerMinute	number	-
affectedSyntheticActions	string[]	If the event type is one of the synthetic event types then we may have information on which synthetic actions are affected by the event. The names of those are returned in this field.
affectedSyntheticLocations	string[]	-
affectedUserActionsPerMinute	number	-
annotationDescription	string	-
annotationType	string	-
artifact	string	-
browser	string	- `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICES`
changed	string	-
ciBackLink	string	-
correlationId	string	-
cpuLimitInMHz	integer	-
cpuLoad	number	-
customProperties	object	-
deploymentName	string	-
deploymentParamAdded	string	-
deploymentParamRemoved	string	-
deploymentProject	string	-
deploymentVersion	string	-
effectiveEntity	string	-
endTime	integer	The timestamp of the event closure, in UTC milliseconds. Has the `-1` value if the event is still open.
entityId	string	The ID of the affected Dynatrace entity.
entityName	string	The name of the affected Dynatrace entity.
eventType	string	The type of the event. `APPLICATION_JS_FRAMEWORK_DETECTED` `APPLICATION_OVERLOAD_PREVENTION` `AVAILABILITY_EVENT` `CONNECTION_LOST` `CPU_SATURATED` `CUSTOM_ALERT` `CUSTOM_ANNOTATION` `CUSTOM_APPLICATION_OVERLOAD_PREVENTION` `CUSTOM_APP_CRASH_RATE_INCREASED` `CUSTOM_CONFIGURATION` `CUSTOM_DEPLOYMENT` `CUSTOM_INFO` `DATABASE_CONNECTION_FAILURE` `DEPLOYMENT_CHANGED_CHANGE` `DEPLOYMENT_CHANGED_NEW` `DEPLOYMENT_CHANGED_REMOVED` `DYNATRACE_INTERNAL` `EBS_VOLUME_HIGH_LATENCY` `ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE` `ERROR_EVENT` `ESXI_HOST_VM_MOTION_ARRIVED` `ESXI_HOST_VM_MOTION_LEFT` `ESXI_HOST_VM_STARTED` `ESXI_START` `ESXI_VM_DISCONNECTED` `ESXI_VM_MOTION` `ESXI_VM_POWER_OFF` `ESXI_VM_START` `FAILURE_RATE_INCREASED` `HIGH_CONNECTIVITY_FAILURES` `HIGH_DROPPED_PACKETS_RATE` `HIGH_GC_ACTIVITY` `HIGH_LATENCY` `HIGH_NETWORK_ERROR_RATE` `HIGH_NETWORK_LOSS_RATE` `HIGH_NETWORK_UTILIZATION` `HOST_CONNECTION_FAILED` `HOST_CONNECTION_LOST` `HOST_DATASTORE_LOW_DISK_SPACE` `HOST_DISK_LOW_INODES` `HOST_GRACEFULLY_SHUTDOWN` `HOST_LOG_AVAILABILITY` `HOST_LOG_ERROR` `HOST_LOG_MATCHED` `HOST_LOG_PERFORMANCE` `HOST_MAINTENANCE` `HOST_NO_CONNECTION` `HOST_OF_SERVICE_UNAVAILABLE` `HOST_SHUTDOWN` `HOST_TIMEOUT` `HTTP_CHECK_GLOBAL_OUTAGE` `HTTP_CHECK_LOCAL_OUTAGE` `HTTP_CHECK_TEST_LOCATION_SLOWDOWN` `INSUFFICIENT_DISK_QUEUE_DEPTH` `JAVASCRIPT_ERROR_RATE_INCREASED` `LAMBDA_FUNCTION_HIGH_ERROR_RATE` `LOG_AVAILABILITY` `LOG_ERROR` `LOG_MATCHED` `LOG_PERFORMANCE` `LOW_DISK_SPACE` `LOW_STORAGE_SPACE` `MARKED_FOR_TERMINATION` `MEMORY_RESOURCES_EXHAUSTED` `MEMORY_SATURATED` `MOBILE_APPLICATION_OVERLOAD_PREVENTION` `MOBILE_APP_CRASH_RATE_INCREASED` `MONITORING_UNAVAILABLE` `MULTI_PROTOCOL_GLOBAL_OUTAGE` `MULTI_PROTOCOL_LOCAL_OUTAGE` `MULTI_PROTOCOL_LOCATION_SLOWDOWN` `OPENSTACK_HOST_VM_SHUTDOWN` `OPENSTACK_HOST_VM_STARTED` `OPENSTACK_KEYSTONE_SLOW` `OPENSTACK_KEYSTONE_UNHEALTHY` `OPENSTACK_VM_LAUNCH_FAILED` `OPENSTACK_VM_MOTION` `OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE` `OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE` `OVERLOADED_STORAGE` `PERFORMANCE_EVENT` `PGI_CRASHED_INFO` `PGI_HAPROXY_QUEUED_REQUESTS_HIGH` `PGI_HAPROXY_SESSION_USAGE_HIGH` `PGI_LOG_MATCHED` `PGI_MEMDUMP` `PGI_MYSQL_SLOW_QUERIES_RATE_HIGH` `PGI_OF_SERVICE_UNAVAILABLE` `PGI_RMQ_HIGH_FILE_DESC_USAGE` `PGI_RMQ_HIGH_MEM_USAGE` `PGI_RMQ_HIGH_PROCESS_USAGE` `PGI_RMQ_HIGH_SOCKETS_USAGE` `PGI_RMQ_LOW_DISK_SPACE` `PROCESS_CRASHED` `PROCESS_CUSTOM_AVAILABILITY` `PROCESS_CUSTOM_ERROR` `PROCESS_CUSTOM_PERFORMANCE` `PROCESS_GROUP_LOW_INSTANCE_COUNT` `PROCESS_LOG_AVAILABILITY` `PROCESS_LOG_ERROR` `PROCESS_LOG_PERFORMANCE` `PROCESS_RESTART` `PROCESS_UNAVAILABLE` `RDS_AZ_FAILOVER_COMPLETED` `RDS_AZ_FAILOVER_STARTED` `RDS_BACKUP_COMPLETED` `RDS_BACKUP_STARTED` `RDS_OF_SERVICE_UNAVAILABLE` `RDS_RESTART` `RDS_RESTART_SEQUENCE` `RESOURCE_CONTENTION` `SERVICE_RESPONSE_TIME_DEGRADED` `SLOW_DISK` `SYNTHETIC_AVAILABILITY` `SYNTHETIC_NODE_OUTAGE` `SYNTHETIC_PRIVATE_LOCATION_OUTAGE` `SYNTHETIC_SLOWDOWN` `THREADS_RESOURCES_EXHAUSTED` `UNEXPECTED_HIGH_LOAD` `UNEXPECTED_LOW_LOAD` `USER_ACTION_DURATION_DEGRADATION` `VIRTUAL_MACHINE_SHUTDOWN` `WEB_CHECK_GLOBAL_OUTAGE` `WEB_CHECK_LOCAL_OUTAGE`
geolocation	string	-
impactLevel	string	The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application. `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`
isClusterWide	boolean	For events with event type `MONITORING_UNAVAILABLE`, it may be that the event is occurring on the entire Dynatrace cluster. If this is true, it could be that there are problems on the Dynatrace side.
isRootCause	boolean	Indicates if the event is the root cause of a problem.
minimumProcessGroupInstanceCountThreshold	integer	-
mobileAppVersion	string	-
operatingSystem	string	-
original	string	-
percentile	string	- `50th` `90th`
referenceResponseTime50thPercentile	number	-
referenceResponseTime90thPercentile	number	-
remediationAction	string	-
resourceId	string	The id of the resource the event occurred on.
resourceName	string	The name of the resource the event occurred on.
service	string	-
serviceMethod	string	-
serviceMethodGroup	string	-
severities	EventSeverity[]	Additional data on the event severity.
severityLevel	string	The severity of the event. `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`
source	string	-
startTime	integer	The timestamp of the event detection, in UTC milliseconds.
status	string	The status of the event. `CLOSED` `OPEN`
syntheticErrorType	string[]	If the event type is one of the synthetic event types then we may have information about the error type. The names of those are returned in this field.
userAction	string	-
userDefined50thPercentileThreshold	number	-
userDefined90thPercentileThreshold	number	-
userDefinedFailureRateThreshold	number	-

The `EntityShortRepresentation` object

The short representation of a Dynatrace entity.

Element	Type	Description
description	string	A short description of the Dynatrace entity.
id	string	The ID of the Dynatrace entity.
name	string	The name of the Dynatrace entity.

The `EventSeverity` object

Additional data on the event severity.

Element	Type	Description
context	string	The metric used in the event severity calculation. `COMMAND_ABORT` `CPU_READY_TIME` `CPU_USAGE` `CRASH_RATE` `FAILURE_RATE` `HYPERVISOR_PACKETS_RECEIVED_DROPPED` `HYPERVISOR_PACKETS_TRANSMITTED_DROPPED` `MEMORY_COMPRESSION_RATE` `MEMORY_DECOMPRESSION_RATE` `MEMORY_SWAP_IN_RATE` `MEMORY_SWAP_OUT_RATE` `MEMORY_USAGE` `NETWORK_HIGH_RECEIVED_UTILIZATION_RATE` `NETWORK_HIGH_TRANSMITTED_UTILIZATION_RATE` `NETWORK_PACKETS_RECEIVED_DROPPED` `NETWORK_PACKETS_TRANSMITTED_DROPPED` `NETWORK_RECEIVED_ERROR_RATE` `NETWORK_TRANSMITTED_ERROR_RATE` `PAGE_FAULTS` `PG_AVAILABLE` `RESPONSE_TIME_50TH_PERCENTILE` `RESPONSE_TIME_90TH_PERCENTILE`
unit	string	The unit of the severity value. `Ampere (A)` `Billion (Gcount)` `Bit (bit)` `BitPerHour (bit/h)` `BitPerMinute (bit/min)` `BitPerSecond (bit/s)` `Byte (B)` `BytePerHour (B/h)` `BytePerMinute (B/min)` `BytePerSecond (B/s)` `Cores` `Count (count)` `Day (ds)` `DecibelMilliWatt (dBm)` `G` `GibiByte (GiB)` `GibiBytePerHour (GiB/h)` `GibiBytePerMinute (GiB/min)` `GibiBytePerSecond (GiB/s)` `GigaByte (GB)` `GigaBytePerHour (GB/h)` `GigaBytePerMinute (GB/min)` `GigaBytePerSecond (GB/s)` `Hertz (Hz)` `Hour (hs)` `KibiByte (KiB)` `KibiBytePerHour (KiB/h)` `KibiBytePerMinute (KiB/min)` `KibiBytePerSecond (KiB/s)` `KiloByte (kB)` `KiloBytePerHour (kB/h)` `KiloBytePerMinute (kB/min)` `KiloBytePerSecond (kB/s)` `M` `MSU` `MebiByte (MiB)` `MebiBytePerHour (MiB/h)` `MebiBytePerMinute (MiB/min)` `MebiBytePerSecond (MiB/s)` `MegaByte (MB)` `MegaBytePerHour (MB/h)` `MegaBytePerMinute (MB/min)` `MegaBytePerSecond (MB/s)` `MicroSecond (µs)` `MilliSecond (ms)` `MilliSecondPerMinute (ms/min)` `Million (Mcount)` `Minute (mins)` `Month (mos)` `N/A` `NanoSecond (ns)` `NanoSecondPerMinute (ns/min)` `PerHour (count/h)` `PerMinute (count/min)` `PerSecond (count/s)` `Percent (%)` `Pixel (px)` `Promille (‰)` `Ratio` `Second (s)` `State` `Trillion (Tcount)` `Unspecified` `Volt (V)` `Watt (W)` `Week (ws)` `Year (ys)` `k` `km/h` `m/h` `m/s` `mCores`
value	number	The value of the severity.

The `EventRestImpact` object

The information about the event's impact.

Element	Type	Description
entityId	string	The ID of the affected Dynatrace entity.
entityName	string	The name of the affected Dynatrace entity.
eventType	string	The type of the event. `APPLICATION_JS_FRAMEWORK_DETECTED` `APPLICATION_OVERLOAD_PREVENTION` `AVAILABILITY_EVENT` `CONNECTION_LOST` `CPU_SATURATED` `CUSTOM_ALERT` `CUSTOM_ANNOTATION` `CUSTOM_APPLICATION_OVERLOAD_PREVENTION` `CUSTOM_APP_CRASH_RATE_INCREASED` `CUSTOM_CONFIGURATION` `CUSTOM_DEPLOYMENT` `CUSTOM_INFO` `DATABASE_CONNECTION_FAILURE` `DEPLOYMENT_CHANGED_CHANGE` `DEPLOYMENT_CHANGED_NEW` `DEPLOYMENT_CHANGED_REMOVED` `DYNATRACE_INTERNAL` `EBS_VOLUME_HIGH_LATENCY` `ELASTIC_LOAD_BALANCER_HIGH_BACKEND_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_FAILURE_RATE` `ELASTIC_LOAD_BALANCER_HIGH_UNHEALTHY_HOST_RATE` `ERROR_EVENT` `ESXI_HOST_VM_MOTION_ARRIVED` `ESXI_HOST_VM_MOTION_LEFT` `ESXI_HOST_VM_STARTED` `ESXI_START` `ESXI_VM_DISCONNECTED` `ESXI_VM_MOTION` `ESXI_VM_POWER_OFF` `ESXI_VM_START` `FAILURE_RATE_INCREASED` `HIGH_CONNECTIVITY_FAILURES` `HIGH_DROPPED_PACKETS_RATE` `HIGH_GC_ACTIVITY` `HIGH_LATENCY` `HIGH_NETWORK_ERROR_RATE` `HIGH_NETWORK_LOSS_RATE` `HIGH_NETWORK_UTILIZATION` `HOST_CONNECTION_FAILED` `HOST_CONNECTION_LOST` `HOST_DATASTORE_LOW_DISK_SPACE` `HOST_DISK_LOW_INODES` `HOST_GRACEFULLY_SHUTDOWN` `HOST_LOG_AVAILABILITY` `HOST_LOG_ERROR` `HOST_LOG_MATCHED` `HOST_LOG_PERFORMANCE` `HOST_MAINTENANCE` `HOST_NO_CONNECTION` `HOST_OF_SERVICE_UNAVAILABLE` `HOST_SHUTDOWN` `HOST_TIMEOUT` `HTTP_CHECK_GLOBAL_OUTAGE` `HTTP_CHECK_LOCAL_OUTAGE` `HTTP_CHECK_TEST_LOCATION_SLOWDOWN` `INSUFFICIENT_DISK_QUEUE_DEPTH` `JAVASCRIPT_ERROR_RATE_INCREASED` `LAMBDA_FUNCTION_HIGH_ERROR_RATE` `LOG_AVAILABILITY` `LOG_ERROR` `LOG_MATCHED` `LOG_PERFORMANCE` `LOW_DISK_SPACE` `LOW_STORAGE_SPACE` `MARKED_FOR_TERMINATION` `MEMORY_RESOURCES_EXHAUSTED` `MEMORY_SATURATED` `MOBILE_APPLICATION_OVERLOAD_PREVENTION` `MOBILE_APP_CRASH_RATE_INCREASED` `MONITORING_UNAVAILABLE` `MULTI_PROTOCOL_GLOBAL_OUTAGE` `MULTI_PROTOCOL_LOCAL_OUTAGE` `MULTI_PROTOCOL_LOCATION_SLOWDOWN` `OPENSTACK_HOST_VM_SHUTDOWN` `OPENSTACK_HOST_VM_STARTED` `OPENSTACK_KEYSTONE_SLOW` `OPENSTACK_KEYSTONE_UNHEALTHY` `OPENSTACK_VM_LAUNCH_FAILED` `OPENSTACK_VM_MOTION` `OSI_DOCKER_DEVICEMAPPER_LOW_DATA_SPACE` `OSI_DOCKER_DEVICEMAPPER_LOW_METADATA_SPACE` `OVERLOADED_STORAGE` `PERFORMANCE_EVENT` `PGI_CRASHED_INFO` `PGI_HAPROXY_QUEUED_REQUESTS_HIGH` `PGI_HAPROXY_SESSION_USAGE_HIGH` `PGI_LOG_MATCHED` `PGI_MEMDUMP` `PGI_MYSQL_SLOW_QUERIES_RATE_HIGH` `PGI_OF_SERVICE_UNAVAILABLE` `PGI_RMQ_HIGH_FILE_DESC_USAGE` `PGI_RMQ_HIGH_MEM_USAGE` `PGI_RMQ_HIGH_PROCESS_USAGE` `PGI_RMQ_HIGH_SOCKETS_USAGE` `PGI_RMQ_LOW_DISK_SPACE` `PROCESS_CRASHED` `PROCESS_CUSTOM_AVAILABILITY` `PROCESS_CUSTOM_ERROR` `PROCESS_CUSTOM_PERFORMANCE` `PROCESS_GROUP_LOW_INSTANCE_COUNT` `PROCESS_LOG_AVAILABILITY` `PROCESS_LOG_ERROR` `PROCESS_LOG_PERFORMANCE` `PROCESS_RESTART` `PROCESS_UNAVAILABLE` `RDS_AZ_FAILOVER_COMPLETED` `RDS_AZ_FAILOVER_STARTED` `RDS_BACKUP_COMPLETED` `RDS_BACKUP_STARTED` `RDS_OF_SERVICE_UNAVAILABLE` `RDS_RESTART` `RDS_RESTART_SEQUENCE` `RESOURCE_CONTENTION` `SERVICE_RESPONSE_TIME_DEGRADED` `SLOW_DISK` `SYNTHETIC_AVAILABILITY` `SYNTHETIC_NODE_OUTAGE` `SYNTHETIC_PRIVATE_LOCATION_OUTAGE` `SYNTHETIC_SLOWDOWN` `THREADS_RESOURCES_EXHAUSTED` `UNEXPECTED_HIGH_LOAD` `UNEXPECTED_LOW_LOAD` `USER_ACTION_DURATION_DEGRADATION` `VIRTUAL_MACHINE_SHUTDOWN` `WEB_CHECK_GLOBAL_OUTAGE` `WEB_CHECK_LOCAL_OUTAGE`
impactLevel	string	The impact level of the event. It shows what is affected by the problem: infrastructure, service, or application. `APPLICATION` `ENVIRONMENT` `INFRASTRUCTURE` `SERVICE`
resourceId	string	The id of the resource the event occurred on.
resourceName	string	The name of the resource the event occurred on.
severityLevel	string	The severity of the event. `AVAILABILITY` `CUSTOM_ALERT` `ERROR` `MONITORING_UNAVAILABLE` `PERFORMANCE` `RESOURCE_CONTENTION`

The `TagInfo` object

Tag of a Dynatrace entity.

Element Type Description

context

string

Element	Type	Description
context	string	The origin of the tag, such as AWS or Cloud Foundry. Custom tags use the `CONTEXTLESS` value. `AWS` `AWS_GENERIC` `AZURE` `CLOUD_FOUNDRY` `CONTEXTLESS` `ENVIRONMENT` `GOOGLE_CLOUD` `KUBERNETES`
key	string	The key of the tag. Custom tags have the tag value here.
value	string	The value of the tag. Not applicable to custom tags.

The origin of the tag, such as AWS or Cloud Foundry.

Custom tags use the CONTEXTLESS value.

AWS
AWS_GENERIC
AZURE
CLOUD_FOUNDRY
CONTEXTLESS
ENVIRONMENT
GOOGLE_CLOUD
KUBERNETES

key

string

The key of the tag.

Custom tags have the tag value here.

value

string

The value of the tag.

Not applicable to custom tags.

Response body JSON model

{
  "result": {
    "affectedCounts": {
      "APPLICATION": 1,
      "ENVIRONMENT": 1,
      "INFRASTRUCTURE": 1,
      "SERVICE": 1
    },
    "commentCount": 1,
    "displayName": "string",
    "endTime": 1,
    "hasRootCause": true,
    "id": "string",
    "impactLevel": "APPLICATION",
    "rankedEvents": [
      {
        "activeMaintenanceWindows": [
          {
            "description": "Dynatrace entity for the REST API example",
            "id": "6a98d7bc-abb9-44f8-ae6a-73e68e71812a",
            "name": "Dynatrace entity"
          }
        ],
        "affectedPrivateSyntheticLocations": [
          "string"
        ],
        "affectedRequestsPerMinute": 1,
        "affectedSyntheticActions": [
          "string"
        ],
        "affectedSyntheticLocations": [
          "string"
        ],
        "affectedUserActionsPerMinute": 1,
        "annotationDescription": "string",
        "annotationType": "string",
        "artifact": "string",
        "browser": "APPLICATION",
        "changed": "string",
        "ciBackLink": "string",
        "correlationId": "string",
        "cpuLimitInMHz": 1,
        "cpuLoad": 1,
        "customProperties": {},
        "deploymentName": "string",
        "deploymentParamAdded": "string",
        "deploymentParamRemoved": "string",
        "deploymentProject": "string",
        "deploymentVersion": "string",
        "effectiveEntity": "string",
        "endTime": 1,
        "entityId": "string",
        "entityName": "string",
        "eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
        "geolocation": "string",
        "impactLevel": "APPLICATION",
        "isClusterWide": true,
        "isRootCause": true,
        "minimumProcessGroupInstanceCountThreshold": 1,
        "mobileAppVersion": "string",
        "operatingSystem": "string",
        "original": "string",
        "percentile": "50th",
        "referenceResponseTime50thPercentile": 1,
        "referenceResponseTime90thPercentile": 1,
        "remediationAction": "string",
        "resourceId": "string",
        "resourceName": "string",
        "service": "string",
        "serviceMethod": "string",
        "serviceMethodGroup": "string",
        "severities": [
          {
            "context": "COMMAND_ABORT",
            "unit": "Ampere (A)",
            "value": 1
          }
        ],
        "severityLevel": "AVAILABILITY",
        "source": "string",
        "startTime": 1,
        "status": "CLOSED",
        "syntheticErrorType": [
          "string"
        ],
        "userAction": "string",
        "userDefined50thPercentileThreshold": 1,
        "userDefined90thPercentileThreshold": 1,
        "userDefinedFailureRateThreshold": 1
      }
    ],
    "rankedImpacts": [
      {
        "entityId": "string",
        "entityName": "string",
        "eventType": "APPLICATION_JS_FRAMEWORK_DETECTED",
        "impactLevel": "APPLICATION",
        "resourceId": "string",
        "resourceName": "string",
        "severityLevel": "AVAILABILITY"
      }
    ],
    "recoveredCounts": {
      "APPLICATION": 1,
      "ENVIRONMENT": 1,
      "INFRASTRUCTURE": 1,
      "SERVICE": 1
    },
    "severityLevel": "AVAILABILITY",
    "startTime": 1,
    "status": "CLOSED",
    "tagsOfAffectedEntities": [
      {
        "context": "AWS",
        "key": "string",
        "value": "string"
      }
    ]
  }
}

Example

In this example, the request gets the details on the problem with ID 2307087411653364173_1538400720000V2.

The API token is passed in the Authorization header.

Curl

curl -X GET \
  https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2 \
  -H 'Authorization: Api-Token dt0c01.abc123.abcdefjhij1234567890'

Request URL

https://mySampleEnv.live.dynatrace.com/api/v1/problem/details/2307087411653364173_1538400720000V2

Response body

{
    "result": {
        "id": "2307087411653364173_1538400720000V2",
        "startTime": 1538400720000,
        "endTime": -1,
        "displayName": "173",
        "impactLevel": "INFRASTRUCTURE",
        "details": "OPEN",
        "severityLevel": "AVAILABILITY",
        "commentCount": 0,
        "tagsOfAffectedEntities": [
            {
                "context": "CONTEXTLESS",
                "key": "loadtest"
            },
            {
                "context": "CONTEXTLESS",
                "key": "ServiceNow"
            },
            {
                "context": "CONTEXTLESS",
                "key": "host tag"
            }
        ],
        "rankedEvents": [
            {
                "startTime": 1538400720000,
                "endTime": -1,
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT",
                "details": "OPEN",
                "severities": [
                    {
                        "context": "PG_AVAILABLE",
                        "value": 2,
                        "unit": "Count (count)"
                    }
                ],
                "isRootCause": true,
                "minimumProcessGroupInstanceCountThreshold": 3
            },
            {
                "startTime": 1538400731799,
                "endTime": 1538443959640,
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST",
                "details": "CLOSED",
                "severities": [],
                "isRootCause": true
            }
        ],
        "rankedImpacts": [
            {
                "entityId": "PROCESS_GROUP-09875E82E2FB98FD",
                "entityName": "Windows System",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "PROCESS_GROUP_LOW_INSTANCE_COUNT"
            },
            {
                "entityId": "HOST-ED6BC51DEBA8093A",
                "entityName": "ZID",
                "severityLevel": "AVAILABILITY",
                "impactLevel": "INFRASTRUCTURE",
                "eventType": "CONNECTION_LOST"
            }
        ],
        "affectedCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "recoveredCounts": {
            "INFRASTRUCTURE": 1,
            "SERVICE": 0,
            "APPLICATION": 0,
            "ENVIRONMENT": 0
        },
        "hasRootCause": true
    }
}

Response code

200

Problems API - GET details

Authentication

Parameters

Response

Response codes

Response body objects

The ProblemDetailsResultWrapper object

The Problem object

The Event object

The EntityShortRepresentation object

The EventSeverity object

The EventRestImpact object

The TagInfo object

Response body JSON model

Example

Curl

Request URL

Response body

Response code

Related topics

The `ProblemDetailsResultWrapper` object

The `Problem` object

The `Event` object

The `EntityShortRepresentation` object

The `EventSeverity` object

The `EventRestImpact` object

The `TagInfo` object