Add ServiceNow Connector actions
- Latest Dynatrace
- How-to guide
- 3-min read
- Published Oct 07, 2026
Build a workflow that acts on your monitoring data without manual steps by adding 
ServiceNow Connector actions.
Each action uses a connection to your ServiceNow instance, accepts static values and dynamic data from previous workflow tasks, and creates or manages IT Service Management (ITSM) incidents or sends IT Operations Management (ITOM) events.
Prerequisites
- A connection to your ServiceNow instance. For details, see ITOM connection and ITSM connection.
- An outbound host pattern for your ServiceNow instance. For details, see Set up ServiceNow Connector.
- The required permissions granted to Workflows. For details, see Set up ServiceNow Connector.
Add a ServiceNow Connector action to a workflow
To add a ServiceNow Connector action to the workflow:
-
In the Choose action pane, search for ServiceNow.
-
Select the ServiceNow action you need.
-
In the action, select the Connection to your ServiceNow instance. ITSM actions use an ITSM connection, and the Send ITOM Event action uses an ITOM connection.
-
Configure the input fields. For the available inputs of each action, see ServiceNow Connector actions.
Add the Send ITOM Event action
The Send ITOM Event action sends a single event to the ServiceNow ITOM inbound event API. Each field maps directly to a ServiceNow ITOM event property and accepts both static values and Jinja expressions.
To send an ITOM event from a workflow:
-
In the Choose action pane, search for ServiceNow and select Send ITOM Event.
-
In the Send ITOM Event action, select a Connection to your ServiceNow instance. For details, see Set up ServiceNow Connector.
-
Configure the input fields.
Next steps
- ServiceNow Connector actions: Review all ITSM and ITOM actions and their inputs.
- Send problem as ITOM event to ServiceNow workflow template: Start from the ready-made Send problem as ITOM event to ServiceNow workflow template.
- Set up ServiceNow Connector: Set up or change your ServiceNow connections.