Service quality reports

Deprecation notice

The Availability and Service quality reports are now deprecated and will be phased out.

  • If you currently use these reports, you will continue to have access to them and receive subscriptions until a date as yet to be determined.
  • New customers do not have access to these reports and cannot subscribe to them.

While Dynatrace itself is an ideal tool for day-to-day monitoring purposes, service quality reports give you insights into hot spots in your environment and make it easy to share those insights with others. Reports are structured so anyone, technical or non-technical, can understand them.

Service quality reports are generated each week on Mondays after 00:00 or 12:00 AM, so they'll be there for you at the start of your work week. Each service quality report summarizes the monitoring insights that Dynatrace has compiled over the past week. They offer an overview of your applications, services, infrastructure utilization, performance problems, and the impact of performance problems on your customers.

Scope

Service quality reports address service quality across the entire environment, not per management zone. Analyzing and persisting the required aggregated data per management zone isn't possible. You need to have access to the entire environment to view these reports.

View reports

To view reports

  1. Go to Reports.
    Reports are sorted by date, with the most recent report appearing first.
  2. To view details, select any report you're interested in.

If you're unsure whether you've already viewed a report for a given week, select the Unread filter to display all unread reports.

Reports include four sections/scores: overall environment (Dynatrace score), applications, services, and infrastructure. For each report section, Dynatrace calculates a score to show you how well your monitored components have performed over the past week.

Dynatrace score

Your Dynatrace score is an average of the applications, services, and infrastructure scores for your environment.

  • The Dynatrace score is 92, which is the average of the Applications (85), Services (99), and Infrastructure (94) scores (278/3).
  • The down arrow and -3 next to the Dynatrace score indicate that the Dynatrace score is 3 points lower than the previous week's score.
  • The down arrows next to the Applications and Infrastructure scores indicate that those scores are lower than the previous week's scores. Scroll down your report to see details on those scores.

Dynatrace score

This report section also lists the top problem root causes.

Application score

This report section has three tabs for the three most used applications. Select a tab to view statistics on the selected application.

Application scores are based on application Apdex ratings. In brief, the Application score is the average of your application Apdex value and the percentage of user actions that are not affected by problems.

  • The Application score is 89.
  • The down arrow and -2 next to the Application score indicate that this score is 2 points lower than the previous week's score.
  • Apdex
  • Problematic user actions

Application score

Services score

This score represents the percentage of service calls that were successful and unaffected by problems.

  • The Services score is 99.
  • There is no up or down arrow, so this score is the same as the previous week's score.
  • Failure rate
  • Problematic calls

Services score

This report section also lists the top 10 services by load. Select any row in the table to see details on that service.

Infrastructure score

This score is the percentage of host time during which no problems were encountered.

  • The Infrastructure score is 94.
  • The down arrow and -5 next to the Infrastructure score indicate that this score is 5 points lower than the previous week's score.
  • Problematic hours

Infrastructure score

This report section also lists the top 5 infrastructure problems and visualizes peak infrastructure usage over the week.

Subscribe to reports

To subscribe to emailed reports

  1. Go to Reports.
  2. Select a report to open it.
  3. Select More (…) > Subscribe.

Share reports

You can share reports with anyone, with no need to sign in to Dynatrace. When you share a report with non-Dynatrace users, they receive a message with a private link that allows them to view the report without logging into Dynatrace.

To share a report via email

  1. Go to Reports.
  2. Select a report to open it.
  3. Select More (…) > Share.
    A shareable link is displayed.
  4. Select Copy to copy the link to your clipboard.
  5. Paste the link into an email and send it to the recipient.

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