xMatters is a digital service availability platform that prevents technology issues from becoming business problems. With this xMatters integration, Dynatrace actively pushes problem alerts, along with all related metadata, into your xMatters instance. You can acknowledge xMatters alerts and comment on Dynatrace-detected problems via your preferred device. xMatters automatically records your responses in Dynatrace.
Configure xMatters
For configuring xMatters, see the Dynatrace page in the xMatters Workflows documentation.
The built-in version of xMatters integration that requires an API token is no longer available. If you require it as a reference, see the Previous versions section of the Dynatrace integration in the official xMatters documentation.
Configure Dynatrace
Go to Settings and select Integration > Problem notifications.
Select Add notification.
Ignore Save changes until the end.
Select xMatters from the available notification types.
Configure the notification:
Display name—the freeform name of this integration that will be displayed in Dynatrace on the Problem notifications page when you finish this configuration.
xMatters URL—the xMatters webhook URL.
optional Turn on Accept any SSL certificate option. We recommend that you use a valid SSL certificate (even for internal installations), but you can ignore the certificate for convenience.
optionalAdditional HTTP headers—custom HTTP header fields such as 'Content-Type' or 'Authorization' that can be used if the target endpoint needs an authentication token within the HTTP header or if you would like to send a different content type such as 'text/plain' or 'application/xml'.
Custom payload—once a problem is detected or resolved, this customizable payload is pushed through an HTTP POST to the target system. Use specific placeholders to dynamically populate the payload with problem-related information, such as problem state or title.
Select Send test notification to make sure your xMatters integration is working.
Select Save changes.
After you’ve finished integration with Dynatrace, you’ll see your newly created xMatters integration in your list of integrations on the Problem notifications page.